Global Support Engineer: Issue Resolver & KCS Advocate
Listed on 2026-10-09
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IT/Tech
IT Support, Technical Support
Jet Brains is seeking a technical support engineer to act as a crucial link between global engineering teams and internal product developers. You will own incoming technical issues and pinpoint root causes, delivering actionable workarounds, bug reports, or escalations.
You will capture insights and publish solutions following KCS principles, sharing user feedback with internal product teams to shape future improvements for our products.
Our team is growing, and we are hiring a Global Support Engineer:
Issue Resolver & KCS Advocate in United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Global Support Engineer:
Issue Resolver & KCS Advocate role in the description above.
We appreciate your interest in this position.
Join Jet Brains and contribute to our ongoing work.
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