IT Asset Supervisor

** As an IT Asset Supervisor with OMES you will enjoy:
*** Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
* A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.
** Job Details
*** Full-time 40-hour work weeks.
* Supports the Information Services Division.
* Salary is up to $75,000 based on education and experience.
** Position Responsibilities
**** People Leadership & Supervision
*** Provide direct supervision to IT asset management staff, including work assignment, prioritization, and daily operational guidance.
* Coach, mentor, and develop team members to build technical skills, process knowledge, and professional growth.
* Monitor employee performance, provide regular feedback, and support performance management processes.
* Ensure adequate staffing coverage, workload balance, and timely completion of assigned tasks.
* Foster a collaborative, customer-focused, and accountable team culture.
* Support onboarding and training of new staff and cross-training within the team.
** Operational Oversight*
* * Oversee day-to-day IT asset management activities, including software and hardware lifecycle tracking.
* Ensure consistent application of ITAM policies, procedures, and standards by team members.
* Review team work products for accuracy, completeness, and compliance.
* Identify operational risks, issues, or gaps and escalate or address them appropriately.
* Serve as the first point of escalation for IT asset-related issues or concerns.
** Collaboration & Support*
* * Work with IT leadership to support initiatives aimed at optimizing technology spend and improving asset utilization.
* Coordinate with cross-functional teams to support technology purchasing standards and asset governance.
* Act as a liaison between ITAM staff and internal customers to ensure clear communication and timely resolution of issues.
* Promote best practices and continuous improvement within the IT asset management function.
** Tools, Reporting & Compliance*
* * Oversee the use and data integrity of the enterprise ITAM tool (Service Now).
* Coordinate enhancements, updates, and process improvements related to ITAM systems and workflows.
* Ensure timely and accurate reporting of asset metrics, compliance status, and operational performance.
* Support audits, contract compliance reviews, and reporting related to software licenses, warranties, and service agreements.
** Training & Education*
* * Ensure staff and stakeholders understand ITAM standards, policies, and processes.
* Lead or coordinate training efforts to improve awareness and adoption of asset management practices.
* Perform other duties as assigned.
** Education and Experience
** Requirements include:
* Bachelor’s degree and 5+ years of relevant experience
** OR
* ** One year of experience for each year of education if no degree
** OR
* ** Associate’s degree and 7+ years of relevant experience
** OR
* ** High School Diploma or GED and 9+ years of relevant experience
** Valued Skills and Experience
*** Demonstrated experience supervising or leading IT asset management staff or operational teams.
* Strong people leadership skills, including coaching, feedback, and performance management.
* Experience with Service Now ITAM and ITSM tools.
* Software and hardware asset management experience.
* Knowledge of ITIL processes and best practices.
* Strong communication, organization, and interpersonal skills.
* Ability to balance hands-on work with supervisory responsibilities.
* Relevant certifications such as ITILv3, CITAM, CSAM, or CHAMP.
** Physical Demands and Work Environment
*** Work is typically performed in an office setting with a climate-controlled setting and exposure to moderate noise level.
* While performing the duties of the job, the employee is required to talk, stand, walk, and reach with hands and arms.
* This position requires long periods of sitting and daily use of computer and phones.
* Applicants must be willing to perform all job-related travel associated with this position.
* Occasional travel may be required.