EHR Support Analyst - Temporary

Job Posting Title EHR Support Analyst
- Temporary Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 Community Health Admin

Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note:

Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time Part time

Job Type Temporary

Compensation The hourly rate for this position is up to $33.65 per hour, based on education and experience.

Why you’ll love it here! RESPECT. COLLABORATION. SERVICE.

The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

Job Description

Location:

123 Robert S Kerr, OKC Salary: up to $33.65 per hour, based on education and experience Full Time /Part Time:
Part-Time

Work Schedule:

Monday – Friday Primary

Hours:

8-5

Position

Description:

The EHR Support Analyst
- Temporary is responsible for monitoring, triaging, responding to, and routing requests from the EHR Ticketing system, PHOCIS Helpdesk, and CERS Release of Information Requests processes. This includes working collaboratively with other support staff in the agency, as well as staff in County Health Departments.

• Monitors, triages, responds to, and routes assistance requests in the EHR Ticketing system, PHOCIS Helpdesk, and CERS Release of Information inbox.
• Responds to internal users reporting issues with EHR, PHOCIS, and ISS, and other systems supported by this unit.
• Collaborates and coordinates resolution of system issues and tickets with system support staff in other divisions/ units in OSDH and OMES.
• May give technical assistance to other support staff in completing tickets.
• Documents new user support processes and troubleshooting procedures as needed.
• Assists in responding to health records requests at central office/CERS Helpdesk in coordination with OSDH Open Records and OSDH General Counsel and advises CHD sites on procedures across systems for local records releases.
• Assists with duplicate records process, including maintenance and merging of duplicate profiles reported to the EHR Customer Support Line in the EHR and PHOCIS systems with support of Support team, WIC, and clerical/nursing supervisors.
• Assists with testing in EHR/PHOCIS system changes as needed.
• Works with developers, vendors, and user lead staff to test updates to state systems for functionality and assists with rolling out updates smoothly.
• Keeps an organized log of testing done in various systems and the outcomes of testing.
• Assists with the training of CHD staff in relevant areas/when needed, refers to training as needed through Support Line and escalates issues in need of governance decisions.
• Being present at the office is an essential function of the position.
• Other duties as assigned.

Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. Works effectively in team environment, participating and assisting their peers.

Education and Experience requirements at this level consist of a bachelor’s degree; or an equivalent combination of education and experience, substituting one year of experience in computer operations, production scheduling, network administration, the coordination of information systems services, or closely related work for…