Technical Program Manager, Data & Analytics

Job-:
Technology

Location:

Oklahoma City, OK, United States;
Atlanta, GA, United States;
Estero, FL, United States

Schedule:

Full time

Contract:

Regular Openings: 1

Posted:
Remote:
RemoteA Day in the Life:

The Technical Program Manager, Data & Analytics will provide overall technical leadership for the support, maintenance and operations of our Data & Analytic and MFT(Manage File Transfer) platforms and applications.  The ideal candidate is a production support specialist that has extensive experience managing outsourced service providers to enable incident management, troubleshooting, bug fixing, patching, monitoring and alerting. Partners closely with Engineering and Application Development leaders for effective hand-over during the development and deployment lifecycle, as well as partnering with other leaders within Technology to ensure smooth resolution of incidents.  

Responsible for end-to-end production support across data platforms, business intelligence and analytic applications.

What you will do:

Provide technical support for Data Platforms, BI Platforms, Analytics and MFT Applications Incident Management – minimize service disruption by driving timely resolution of incidents

Problem Management – ensure a proactive stance to post-incident review and follow-up Change Management – expedite change requests to ensure service availability

Serve as central intake coordinator across multiple concurrent work streams - triage, assign, track, and ensure formal handoff to production support

Coordinate large-scale migration efforts including planning, go-live execution, vendor communications, and maintenance of team documentation and runbooks

Lead troubleshooting, bug fixing, patching and implementation of minor enhancements

Develop and implement appropriate monitoring and alerting capabilities across platforms

Lead and manage multiple outsourced service providers to deliver on Production Support goals and objectives across the Data & Analytics portfolio

Manage vendors to take appropriate measures for controlling cost, reducing potential risks related to vendors, ensuring excellent service deliverability and deriving value from vendors in the long-run Arrange, assign, adjust and monitor shifts to have apt coverage

Collaborate with Engineering and Application Development teams on production support hand-overs

Coordinate with teams across Product & Technology including platform engineering, service incident management, security and engineering

Report promptly to management and business partners regarding critical outages until resolution

Communicate effectively with different levels of leadership within the organization

Write and review high-quality technical documentation, including run-books

Provide regular status reports to management on application status and other service metrics

Develop reporting to analyze and optimize production support effort, costs and productivity

Support audit process in user management, access management, and security related activities

Ensure all processes and procedures follow organization standards

Monitor project risks proactively identify potential bottlenecks and trigger early intervention protocols before critical impacts occur.

Encourage and maintain a “best practice sharing culture”, always striving to find ways to improve service and deliver value to the business

Develop innovative, cost-saving process improvements to manage production support across the portfolio

What We're Looking For:

Minimum 10 years of experience leading teams in data engineering, application development or production support

At least 5 years of experience as production support specialist

At least 4 years of experience using Agile Methodology preferredPMP or Scrum Master certification preferred; experience…