Cloud Service Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

The Cloud Service Engineer will support Servigistics products and their underlying infrastructure within the PTC private cloud. The primary focus of this role is the ongoing maintenance, security, stability, and operational readiness of hosted environments, with particular emphasis on operating system patching, maintenance planning, patch execution, validation, and compliance.

This role is responsible for coordinating and executing recurring maintenance activities across supported environments. The engineer will work closely with R&D, Networking, DBA, Systems, and other supporting teams to coordinate maintenance activities and minimize operational impact.

• Plan, coordinate, and execute operating system patching and recurring infrastructure maintenance across supported Servigistics environments.
• Develop and maintain patching schedules and maintenance plans, coordinating activities around required system time availability.
• Review systems prior to scheduled maintenance to identify prerequisites, dependencies, exceptions, or potential risks that could affect patching activities.
• Coordinate maintenance activities with internal teams, including Systems, Networking, DBA, R&D, and Application Support.
• Perform pre‑maintenance and post‑maintenance validation to confirm application availability, system health, and successful completion of planned activities.
• Track patch status and identify systems that are unsuccessful, deferred, or require additional remediation.
• Maintain and configure supporting application technologies such as Apache, Java, Tomcat, and other approved third‑party components.
• Perform basic application and infrastructure troubleshooting when issues arise during or following scheduled maintenance.

• Strong working knowledge of Linux operating systems and Linux system administration
• Experience with operating system patching, system maintenance, and lifecycle management
• Understanding of patch planning, maintenance windows, change coordination, and post‑maintenance validation
• Experience maintaining and configuring Apache, Java, and Tomcat
• Familiarity with cloud computing technologies, including AWS and Azure
• Basic Oracle database knowledge, including select, insert, delete, and join commands
• Familiarity with ETL technologies such as Pentaho PDI
• Strong organizational and planning skills with the ability to coordinate maintenance across multiple systems and environments
• Strong communication and cross‑functional collaboration skills

• 2+ years of experience supporting Linux systems, cloud‑hosted environments, infrastructure operations, or system maintenance
• Experience coordinating or performing operating system patching and scheduled maintenance
• Understanding of cloud technologies
• Linux command‑line experience
• Basic Oracle skills
• Experience working with maintenance schedules, change processes, or production maintenance windows
• Experience documenting technical procedures and maintenance activities
  
  Basic troubleshooting skills for identifying and escalating issues encountered during maintenance
• Exposure to automation or scripting for repetitive system administration and maintenance tasks is a plus