Analytics Manager

Job Posting Title Performance and Analytics Manager Agency 640 SERVICE OKLAHOMA Supervisory Organization Service Operations and Performance Actions

Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note:

Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time Full time

Job Type Regular

Compensation The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. This position has an annual rate of $65,000.00. Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.

Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

The Performance & Analytics Manager drives data-informed decision-making, builds accountability, and provides leadership visibility into strengths and risks. This role will also research performance metrics and reporting models from other states to strengthen Service Oklahoma’s approach and develop public-facing performance metrics that promote transparency and trust.

• Develops and maintains dashboards and reports for leadership.
• Creates ad hoc and legislative reporting.
• Establishes baseline KPIs across divisions.
• Analyzes performance trends and identifies efficiency opportunities.
• Ensures accuracy and alignment of metrics across the agency.
• Integrates data from multiple systems (D360, QLess, survey tools).
• Develops and implements key performance indicator (KPI) frameworks to track and measure project success.
• Conducts comprehensive data analysis to identify trends and insights, leading to data-driven recommendations.
• This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.

• Skilled in SQL, Power BI, and Python for data analysis and reporting.
• Knowledge in SharePoint and Power Automate for process automation and data governance.
• Proficient with Microsoft Office Suite and tracking software.
• Ability to work independently while managing multiple projects with tight deadlines.
• Exceptional problem-solving skills with the ability to navigate complex issues and facilitate resolutions efficiently.
• Strong interpersonal skills with experience handling high-profile or sensitive situations professionally and diplomatically.
• Demonstrated ability to complete tasks in a timely manner and under the pressure of tight deadlines and to work both independently and as part of a team.
• Ability to creatively think about and approach problems and assigned projects.
• Commitment to the agency’s goals and objectives.
• Maintain the highest standard of confidentiality, discretion and professional integrity.

• A bachelor’s degree in Business, Data Science, Analytics, or Information Systems or any related field, PLUS one (1) year of progressive experience in project management or related field OR four (4) years of experience in business administration, business analysis, data analysis, or closely related field OR equivalent combination of education and…