IT Change Management Specialist

Description

Concept Solutions is seeking an IT Change Management Specialist to support the Federal Aviation Administration (FAA) Infrastructure & Operations (I&O) program in Oklahoma City, OK.

In this role, you will help ensure the integrity, consistency, and effectiveness of IT Change and Configuration Management operations across a complex enterprise environment. Working alongside technical and program teams, you will support ITIL-based processes, maintain accurate configuration records, and help ensure IT changes are properly documented, reviewed, and managed.

The ideal candidate is a detail-oriented, analytical professional who enjoys improving processes, maintaining operational standards, and collaborating across teams to support reliable IT services.

• Support daily IT Change Management activities using Service Now and SharePoint KSN forms, ensuring accurate documentation and tracking of change requests.
• Develop, document, and maintain ITIL-aligned Configuration Management processes and procedures to support operational consistency and efficiency.
• Support the integration of Change Control and Configuration Management processes to improve coordination and accountability.
• Perform quality assurance and quality control reviews of Change Requests to verify accuracy, completeness, and adherence to established procedures.
• Maintain and manage configuration records and related data to support effective IT service management.
• Participate in technical and operational meetings, document meeting minutes, and incorporate relevant information into official agendas and records.
• Collaborate with technical teams and stakeholders to support process improvements and consistent application of Change and Configuration Management practices.

Requirements

• Education and Experience:
  
  Bachelor's degree from an accredited college or university in Business Management, Computer Science, or Information Technology Management, plus a minimum of two (2) years of relevant experience performing project control functions in an IT change, configuration, or service management environment.
• Education Substitution:
  In lieu of the specified degree, a high school diploma or equivalent and a minimum of six (6) years of relevant experience as described above. Candidates holding a bachelor's degree in another discipline may also qualify under this experience-based pathway.
• Working knowledge of ITIL-based IT Change and Configuration Management principles, procedures, and best practices.
• Experience developing, documenting, and maintaining IT processes and procedures.
• Hands-on experience using Service Now for IT service management activities.
• Experience monitoring, tracking, and resolving incidents through ticketing queues.
• Experience integrating Change Control activities with Configuration Management processes.
• Experience managing, maintaining, and validating data for accuracy and completeness.
• Demonstrated ability to review deliverables for quality and compliance before submission.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written communication skills, including the ability to produce clear process documentation and operational records.
• Ability to collaborate effectively with technical teams, colleagues, and stakeholders.
• Self-motivated professional with the ability to take ownership of assigned responsibilities and drive tasks to completion.

Preferred Qualifications

• ITIL v4 or v5 certification.
• Experience supporting large enterprise environments serving more than 35,000 customers.
• Experience collaborating with peer organizations and client teams.
• Experience working effectively in both remote and onsite environments.

Work Location and Schedule

Primary

Location:

Oklahoma City, OK

Schedule:

40 hours per week, Monday through Friday, with core working hours from 9:00 a.m. to 3:00 p.m. local time. Monday through Friday, core hours 9:00 AM to 3:00 PM local time

FAA Personnel Suitability clearance required (AMS 3.14-2)

Compensation: $55K to $62K

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ),…