AI Automation Lead – Self-Service Deflection
Listed on 2026-10-20
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IT/Tech
AI Business & Operations, AI Engineer (Applied/Software), HelpDesk/Support
Bullhorn is seeking a builder to own Sophia, our customer-facing self-service AI agent, built on Salesforce Agentforce. You will tune prompts, governance, guardrails, and measure-and-improve cadences to scale self-service while preserving excellent CX.
From configuration to performance, you’ll own case deflection targets, monitoring, QA, and escalation policies, collaborating with Support Operations, CX Data & Analytics, Enablement, and platform partners, with executive updates on performance.
We are currently recruiting a AI Support Automation Lead – Self-Service Deflection for our team in Oklahoma City, OK, United States.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 128..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the AI Support Automation Lead – Self-Service Deflection role in the description above.
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