Computer Operator

This position will be a graveyard shift with Monday/Tuesday off, but applicants need to be flexible to work any shift 24/7 if needed.

The Computer Operator I (Inbound IT Service Desk) supports activities of the Federal Aviation Administration (FAA) Mike Monroney Aeronautical Center (MMAC) Enterprise Services Center (ESC) by providing customer assistance related to routine inquiries / problems concerning applications, software, hardware, and network operations.

The Computer Operator I works under close supervision and is provided detailed written or verbal guidance before and during assignments.

The FAA Customer Service Center (CSC) maintains 24/7 operations at all times, including during adverse weather conditions.

Shifts may include nights, weekends and holidays.

This position is also subject to working unscheduled overtime and assisting with coverage in the event of an absent coworker.

This position will be a graveyard shift with Monday/Tuesday off, but applicants must be able to work any shift with any days off.

Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Business Services, Health, Infrastructure and Engineering, Mission Optimization, Technology and Transportation) for the federal government and commercial enterprises.

A portion of our profits is used to support Chickasaw citizens.

We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people.

• (Medical - Dental – Vision)
• Company Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401(K) Immediate Vesting
• Professional Development Assistance
• Legal Aid Assistance Program
• Family Planning / Fertility Assistance
• Personal Time Off
• Observance of Federal Holidays

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

• U.S. Citizens / Green Card only due to government or federal requirement.
• Ability to pass an FAA background investigation to work in a position of Public Trust.
• Knowledge of IT Help Desk tools, concepts, practices, and procedures.
• Familiarity with desktop support incident logging systems such as Active Directory and Remedy ITSM.
• Ability to troubleshoot basic computer hardware and software issues.
• Strong verbal and written communication skills; fluency in English (additional languages a plus).
• Exceptional customer service skills with the ability to respond professionally and promptly.
• Ability to remain tactful when handling difficult individuals or situations.
• Solid critical‑thinking skills with the ability to identify, analyze, and resolve issues.
• Ability to work effectively in a fast‑paced environment and learn new incident‑response techniques.
• Detail‑oriented with the ability to accurately document incidents in a ticketing system.
• Able to work independently or as part of a team to achieve goals.
• Ability to lift up to 25 pounds.
• Flexibility to work various shifts, including overtime and during inclement weather.
• Reliable and punctual.

• Other duties may be assigned.
• Under direct supervision, resolves common computer operating problems.
• Provides customer assistance with routine inquires in relation to problems associated with applications, software, hardware, and network operations issues.
• Responds to requests for support via phone calls and emails promptly and professionally.
• Monitors computer systems and operations, as needed.
• Logs all events, and documents findings / actions / problem resolutions in the Customer Service and Desktop Support (CSDS) Information Technology Service Management (ITSM) software tool.
• Follows and makes use of standard procedure…