Enterprise Service Desk Lead — Ops & Mentorship
Listed on 2026-11-05
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IT/Tech
IT Project Manager -
Management
IT Project Manager
Akima is seeking an Enterprise Service Desk Lead to supervise seven analysts and oversee 24/7 global operations for Airmen and Guardians. The role includes incident and escalation management, performance monitoring, and continuous improvement of service delivery in a fast-paced, mission-critical IT environment.
You will mentor staff, coordinate shift coverage, and ensure alignment with contract requirements and customer expectations, delivering dependable IT support around the clock.
Join us at Akima as our next Enterprise Service Desk Lead — 24/7 Ops & Mentorship in Oklahoma City, OK, United States.
We are currently recruiting a Enterprise Service Desk Lead — 24/7 Ops & Mentorship for our team in Oklahoma City, OK, United States.
This is a strong opening to take on the Enterprise Service Desk Lead — 24/7 Ops & Mentorship role at Akima.
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