Technology Services Specialist

Grow your career with a company built on Safety, Integrity, Teamwork, and Stewardship. As a Technology Services Specialist II at Dolese, you will independently support Operational Technology applications that enable reliable and efficient business and field operations. In this role, you will configure, administer, troubleshoot, and support applications used across operational functions while helping users resolve routine application, integration, access, and technology issues.

You will also support application and endpoint administration, deployments, upgrades, testing, technology implementations, documentation, and security and compliance activities. You will work closely with users, Business Analysts, Project Managers, and Technology teams to understand operational needs, support application improvements, and deliver consistent Technology services.

We are people, building communities from the ground up. For our employees, we are focused on building careers. Joining our team means:
Stability & Legacy:
Be part of a company with more than a century of success, operational excellence, and a strong commitment to our employees. Growth Opportunities:
Expand your technical capabilities across Operational Technology applications, application administration, troubleshooting, deployments, integrations, and technology implementations. Impactful Work:
Your work helps keep critical operational applications running reliably, enabling employees to serve customers and keep business and field operations moving. Supportive Culture:
Our employees support one another and our customers through our service values:
Champion Kindness, Incite Enthusiasm, Build Relationships, and Provide Innovative Solutions. We value collaboration, integrity, and continuous improvement.

Operational Technology Application Support Configure, support, and troubleshoot routine Operational Technology applications using established practices. Provide hands‑on application support to users across operational functions and help resolve issues affecting day‑to‑day business and field activities. Gather and analyze information related to reported application issues, evaluate findings, and identify practical solutions within assigned support responsibilities. Support applications used across operational functions, including CRM, point‑of‑sale, Inside Sales and Logistics, batching, dispatch, delivery, Quality Control, and related operational systems.

Application & Endpoint Administration Perform routine application and endpoint administration, including configuration, user access, and support activities. Administer routine application functionality and settings using established procedures and approved access requirements. Support endpoint configuration and administration activities associated with supported applications and operational technology services. Coordinate routine application, access, or endpoint concerns requiring additional support with the appropriate Technology teams.

Technology Deployments & Implementations Support routine application deployments, upgrades, endpoint configuration, testing, and technology implementations. Support application testing, validation, acceptance, and implementation activities using established requirements and procedures. Contribute to application and technology projects by completing assigned configuration, testing, documentation, and implementation activities. Support user and operational readiness during application upgrades, implementations, and technology changes.

Technical Support, Security & Compliance Troubleshoot and resolve routine application, integration, endpoint, and supporting technology issues. Apply established application and endpoint…