Delivery Solutions Architect

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CX Delivery Full Time Professional Remote US, US

Salary Range: $ To $ Annually

Delivery Solutions Architect

Company Overview

Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs
.

Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency
. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.

We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls.

Position Summary

The Delivery Solutions Architect (DSA) owns the technical solution on Waterfield Tech’s Avaya engagements — from validating the pre-sale scope through project delivery. As a member of the Delivery team, the DSA serves as the technical counterpart to the Project Manager, designing, validating, and governing the end-to-end architecture that turns client requirements into resilient, secure, and implementable outcomes.

This role anchors technical governance for Waterfield’s Avaya portfolio across upgrades, migrations, integrations, and new deployments. The DSA validates pre-sale scope and solution design alongside the Client Advisor, contributes to costing, and carries that design through project initiation, build, testing, and deployment so that what is sold is what is delivered.

The DSA is not expected to be the deepest expert on every platform. On multi-platform programs, the DSA knows the contact center landscape well enough to identify the right internal and external subject-matter experts, orchestrate their input, and ensure that integration points are documented and accounted for in the design — serving as the connective tissue that keeps technical decisions consistent, defensible, and aligned to business goals.

This role requires deep technical fluency in the Avaya Aura ecosystem, strong client-facing presence, and the discipline to govern delivery against an approved design and document it clearly.

This is a high-impact role for a senior practitioner who enjoys owning technical outcomes, partnering closely with project and pre-sales teams, and seeing complex solutions through from design to deployment.

Key Responsibilities

• Own the end-to-end technical architecture for assigned Avaya engagements, designing and validating solutions that meet documented business and functional requirements
• Validate pre-sale scope and solution design in partnership with the Client Advisor on complex, high-touch pursuits — confirming technical fit, surfacing risks, and ensuring scope assumptions are deliverable
• Contribute to costing inputs and effort estimates so that solutions can be delivered within the agreed scope and margin
• Review the pre-sale design at internal kickoff (IKO) and provide clear technical direction to the assigned implementation team
• Serve as the technical counterpart to the Project Manager, providing technical governance across the project lifecycle and ensuring integration points are identified, documented, and resourced
• Govern…