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Senior Tier II Helpdesk Technician — Escalations

Listing for: UICGS / Bowhead Family of Companies
Full Time position Listed on 2026-11-14
Job specializations:
Salary/Wage Range or Industry Benchmark: 55000 - 75000 USD Yearly USD 55000.00 75000.00 YEAR

Job Description & How to Apply Below

Position: Senior Tier II Helpdesk Technician — 24/7 Escalations

Bowhead Logistics Management LLC is seeking a Tier 2 Enterprise Service Desk Helpdesk Technician to support the EITaaS contract for the Department of the Air Force. The role focuses on advanced troubleshooting, mentoring Tier 1 staff, and ensuring high customer satisfaction in a 24/7 environment.

Shifts include Day, Swing, or Night, with potential for hybrid eligibility after demonstrated performance. Strong DoD IT background and Service Now skills are required for this senior position.

Step into the Senior Tier II Helpdesk Technician — 24/7 Escalations role at UICGS / Bowhead Family of Companies in Oklahoma City, OK, United States and grow with us.

We are seeking a motivated Senior Tier II Helpdesk Technician — 24/7 Escalations to join UICGS / Bowhead Family of Companies in Oklahoma City, OK, United States.

Consider building your career as a Senior Tier II Helpdesk Technician — 24/7 Escalations at UICGS / Bowhead Family of Companies.

Position Requirements

10+ Years work experience
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