Senior ServiceNow Administrator - Active Secret clearance

Location:

Hybrid – Fort Meade, MD | Ogden, UT | Oklahoma City, OK | Montgomery, AL | Mechanicsburg, PA
Salary Range: $110,000–$150,000 annually
Clearance Requirement:
Active Secret Clearance (U.S. Citizenship Required)

PGTEK is seeking an experienced Senior Service Now Administrator to support a federal customer in a secure, compliance-driven environment. This individual will be responsible for the administration, configuration, maintenance, and operational sustainment of the Service Now platform across multiple environments.

The ideal candidate will bring extensive Service Now administration experience, a strong understanding of IT Service Management (ITSM) processes, and familiarity with federal cybersecurity requirements and compliance frameworks. This position will also serve as a technical leadership resource, providing guidance to junior administrators and collaborating with government stakeholders to ensure platform stability, security, and continuous improvement.

This is a long-term opportunity supporting mission-critical federal infrastructure.

Work Arrangement:
This is a hybrid position requiring weekly local travel to the assigned project site. Candidates must reside within 90 minutes of at least one of the following locations:
Fort Meade, MD;
Ogden, UT;
Oklahoma City, OK;
Montgomery, AL; or Mechanicsburg, PA.

• Administer, maintain, and support Service Now across Development, Test, and Production environments, including platform upgrades, patching, and vulnerability remediation.
• Manage users, groups, roles, and Access Control Lists (ACLs) in accordance with federal security policies and requirements.
• Monitor platform performance, health, and availability while providing Tier 2/3 support and troubleshooting escalated technical issues.
• Manage update sets, release management, and deployment processes across multiple Service Now instances.
• Configure and maintain Business Rules, UI Policies, Client Scripts, Flow Designer workflows, Service Catalog items, and Service Portal components.
• Support Service Now modules such as ITSM, ITOM, HRSD, Sec Ops, and Customer Service Management (CSM).
• Develop and maintain workflow automation to improve operational efficiency and streamline business processes.
• Ensure platform compliance with NIST 800-53, Risk Management Framework (RMF), FISMA, and Security Technical Implementation Guide (STIG) requirements.
• Support Authority to Operate (ATO) documentation, security artifacts, and Plan of Action and Milestones (POA&M) remediation activities.
• Coordinate with Information System Security Officers (ISSO), Information System Security Managers (ISSM), and cybersecurity teams to maintain security compliance and audit readiness.
• Support REST and SOAP API integrations, as well as identity and access management integrations, including CAC/PIV authentication.
• Mentor junior administrators and developers, contribute to platform roadmap planning, and provide technical briefings and status updates to government stakeholders.
• Active Secret security clearance. U.S. citizenship is required.
• 5–8+ years of hands-on Service Now administration experience.
• DoD 8570/8140 IAT Level II certification, such as CompTIA Security+ CE or an equivalent certification.
• Strong understanding of ITSM processes, CMDB management, Service Catalog, and Flow Designer.
• Hands-on experience with Service Now platform upgrades, instance management, update sets, and release management.
• Experience supporting federal, Department of Defense (DoD), or other highly regulated environments.
• Strong troubleshooting, problem-solving, and root cause analysis skills.
• Excellent written and verbal communication skills, including…