Community Engagement Specialist

• Compensation: USD 60,000 - USD 64,000 - yearly

About Us

The Dynamic Difference

We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.

Who We Are

A National Leader in Workforce Solutions

We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Job Title:

One Stop Operator/Community Engagement

Reports to:

One Stop State Director

Office

Location:

Central, OK

Wage Range: $60,000-$64,000 annually

This position requires 50% travel

Overview:
The One Stop Operator plays one of the most critical roles impacting job seekers and businesses throughout the communities served. Strengths for applicants should demonstrate effective communication (written and verbal); tactical management supervision, creation and execution of work plans that drive to the implementation of a new service delivery model. This model must work in the service delivery model workflow and represent business demands throughout the region.

Primary Objectives of Position:
Oversee a group of teams that drive individuals to obtain services through the broad range of services and be accountable to identifying and enrolling targeted number of customers to receive services from all funding streams, initiatives, and programs. Tasks will include items such as:
Coordination with Board Staff, Workforce Center Oversight, Outreach efforts, Community Collaborations, Referral process, Event hosting, initial assessment services, Universal population services, Adopting Agencies for partnering, and Pop-up services. The One Stop Operator will develop comprehensive, tactical strategies and goals to implement a strong service delivery model that improves efficiency and effectiveness while representing the local brand.

Essential Job Functions:

• Coach, lead and develop the Workforce Center teams to ensure operations are meeting the requirements of the funding source.
• Implement and reinforce customer flow and service standards across partner organizations.
• Ensure effective and efficient triaging of customers, leading and managing referral process and outcomes between programs.
• Oversee inbound and outbound phone system for the American Job Center (AJC) and ensure proper routing for customer satisfaction.
• Support the integration of Language Line Services to offer professional interpretation and translation services with non-English-speaking, multilingual, blind and visually impaired, and deaf and hard of hearing customers.
• Facilities and Safety Management, including addressing cleanliness issues and repairs in a timely manner.
• Ensures adequate and quality coverage of the AJC computer lab/Resource Room with a focus on customer flow and satisfaction.
• Ensures all staff covering the AJC computer lab/Resource Room are adequately trained.
• Responsible for oversight of partnership with the Wagner-Peyser program including RESEA, and Universal Services.
• Responsible for managing all aspects of one-stop daily operations to reach or surpass all identified goals and objectives.
• Plan and facilitate weekly operations meetings with One Stop Operator to review progress in…