Territory Manager - Urgent Care
Listed on 2026-10-24
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Management
Change Management, Operations Management -
Business
Change Management, Operations Management
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Territory Manager
- Urgent Care - DFW
The Territory Manager is responsible for achieving operational, financial, people, and patient experience outcomes across a defined territory of approximately 6-10 clinics. This role provides strategic and operational leadership through direct partnership with Clinic Leads and providers to ensure consistency, accountability, workforce engagement, and execution of organizational priorities.
The Territory Manager serves as a culture champion and change leader, balancing daily operational execution with long-term business objectives. Success in this role requires strong leadership capabilities in multi-site management, talent development, process improvement, change leadership, and business performance management.
Core Leadership Competencies- Operational Execution
- Effectively translates organizational priorities into consistent execution across all assigned clinics.
- Drives accountability for operational standards and performance expectations.
- Ensures consistent implementation of policies, workflows, and clinical service standards.
- Monitors operational performance metrics and develops action plans to address performance gaps.
- Maintains regular visibility within assigned clinics to evaluate performance, support teams, and reinforce expectations.
- Partners with Clinic Leads to improve patient flow, staffing efficiency, and operational readiness.
Provides strategic oversight and leadership across a territory of 6-10 clinic locations.
Key Responsibilities- Creates alignment across multiple clinics while maintaining a consistent patient and employee experience.
- Builds strong working relationships with Clinic Leads, providers, and support departments.
- Shares best practices between clinics and identifies opportunities for operational consistency.
- Facilitates communication and collaboration across locations and departments.
- Ensures organizational initiatives are implemented consistently across all sites.
Develops leaders and future talent pipelines across the territory.
Key Responsibilities- Coaches Clinic Leads and high-potential employees to improve performance and leadership effectiveness.
- Supports succession planning efforts and identifies opportunities for employee growth and development.
- Provides ongoing feedback and creates development plans for leadership talent.
- Partners with Human Resources and Learning & Development to strengthen workforce capability.
- Ensures effective onboarding and leadership development for new leaders.
Leads continuous improvement efforts to enhance efficiency, quality, and patient experience.
Key Responsibilities- Analyzes workflows, operational data, and performance trends to identify improvement opportunities.
- Implements process improvement initiatives that increase productivity and operational effectiveness.
- Standardizes best practices across clinics.
- Utilizes data and root-cause analysis to solve operational challenges.
- Drives sustainable improvements that positively impact patient outcomes and team performance.
Successfully leads teams through organizational growth and change initiatives.
Key Responsibilities- Communicates organizational changes clearly and effectively.
- Creates engagement and buy-in around new initiatives, workflows, and programs.
- Anticipates resistance and develops strategies to improve adoption.
- Supports clinic teams through periods of transformation and growth.
- Monitors implementation progress and ensures change initiatives achieve desired outcomes.
Accountable for achieving operational and financial objectives across the territory.
Key Responsibilities- Reviews territory performance metrics, including…
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