Digital QA Testing Supervisor

Overview

The Quality Assurance Supervisor position at Mid First Bank leads a team of QA professionals responsible for manual and automated testing across critical banking platforms. This role partners with business stakeholders and internal and third-party development teams to support software quality, release readiness, and production stability for consumer retail banking websites, iOS and Android applications, retail banking systems, and commercial banking operations in a regulated environment.

• Supervises, coaches, and develops a team of QA team members, supporting performance management, professional growth, workload balancing, accountability, and continuous improvement.
• Leads manual and automated quality assurance efforts for Mid First Bank software solutions, ensuring appropriate test coverage, quality standards, traceability, and alignment with business, technical, and regulatory requirements.
• Maintains expert-level knowledge of automation frameworks and provides leadership for automation strategy, framework design, test tooling, and scalable quality engineering practices that improve coverage, maintainability, and regression efficiency.
• Manages UAT and smoke testing activities in partnership with the bank's internal and third-party development partners to certify builds for production deployment and support controlled, risk-aware release decisions.
• Coordinates testing for consumer retail banking web and mobile applications, including browser and device coverage considerations, as well as software supporting retail consumer and commercial banking functions.
• Tracks, triages, and prioritizes high volumes of active issues across lower environments, UAT, and production, ensuring timely communication, resolution management, trend visibility, and appropriate risk escalation.
• Oversees validation of security, compliance, and control-related requirements within the QA process for banking digital platforms, partnering with development, information security, risk, and business teams to support secure, compliant, and production-ready releases.
• Establishes testing priorities, coordinates resources, and manages multiple testing initiatives simultaneously while maintaining high quality, meeting delivery deadlines, and partnering with Agile development teams, Product Owners, and cross-functional stakeholders.
• Manages the setup, organization, and configuration of a test lab space to support application validation, device coverage, compatibility testing, and release testing needs.

• Bachelor's degree in computer science, information systems, engineering, business, or a related field; and
• 5+ years of progressive experience in software quality assurance, including both manual and automated testing in web, mobile, and enterprise application environments; and
• Demonstrated experience leading, managing, and developing QA team members; or
• Any equivalent combination of education and relevant experience.
• Necessary
  
  Knowledge, Skills and Abilities:
• Expert knowledge of software quality assurance methodologies, test planning, defect management, automation frameworks, quality engineering best practices, and testing considerations related to security, access controls, data protection, and regulatory requirements;
• Strong skill in test leadership, issue triage, prioritization, workload coordination, quality reporting, and release support in fast-paced delivery environments;
• Ability to manage competing priorities; analyze complex issues; communicate effectively both orally and in writing; establish and maintain effective working relationships with team members, peers, supervisors, vendors, and contractors; exercise sound judgment in evaluating test results, production readiness, and release…