Product Support and Quality Engineer

Job Details:

Job Location:

Oklahoma City, OK 73179, Position Overview and Purpose

The Quality Engineer develops, implements, and continuously improves the quality systems and inspection controls that ensure Baseline Energy Services’ generator packages and power distribution equipment are built, rebuilt, and deployed to engineering, customer, and regulatory requirements. Working closely with Operations, Field Service, Engineering, Supply Chain, Reliability, HSE, and suppliers, this role identifies quality risks, investigates failures, and drives corrective actions that prevent recurrence.

The ideal candidate pairs strong engineering fundamentals with a shop-floor presence and uses data, structured problem-solving, and risk analysis to improve product quality and fleet reliability.

• Develop and maintain inspection plans, acceptance criteria, and test procedures for new builds, rebuilds, modifications, and make-ready units, including final inspection and functional/load testing before units leave the yard.
• Develop and maintain Process Failure Mode and Effects Analysis (PFMEA) and Control Plans in partnership with Manufacturing and Operations.
• Review engineering drawings, specifications, bills of materials, and work instructions to ensure appropriate quality controls are established.
• Develop and validate inspection and test methods.
• Manage product and process nonconformances, including containment, investigation, disposition, corrective action, and effectiveness verification.
• Support process, product, layered process, and Quality Management System audits.

• Lead and support structured root cause analysis and corrective action using methodologies such as 5-Why, Fishbone and/or Correction and Preventative Action (CAPA).
• Analyze field failures, warranty issues, and maintenance history to identify build-related root causes, and feed lessons learned back into build processes, specifications, and design.
• Provide technical quality support to shop and field personnel when product or process abnormalities occur.

• Work with suppliers to investigate nonconformances, establish containment, and implement corrective actions.
• Establish receiving inspection requirements for critical components and assemblies.
• Support the evaluation and qualification of new suppliers, components, and technologies.

• Apply Statistical Process Control (SPC), process capability, trend, and Pareto analysis to identify variation and improve product and process quality.
• Monitor and report quality performance metrics including First-Pass Yield (FPY), defect rates, scrap, rework, Cost of Poor Quality (COPQ), and corrective-action effectiveness.
• Use MLink telemetry and field data to identify early-life failures and build-related quality trends.
• Develop reports, dashboards, and data-driven recommendations for leadership on process changes, supplier changes, and fleet standardization.

• Maintain equipment drawings, specifications, bills of materials, and other engineering records under revision control.
• Prepare technical reports documenting investigations, validation activities, and corrective actions.
• Train and transfer knowledge to shop technicians and field operations personnel.

• Incorporate safety, regulatory, and industry requirements (electrical, environmental, emissions, mechanical) into quality controls, inspection criteria, and acceptance testing.
• Partner with HSE to identify and mitigate quality- and equipment-related hazards, and support incident investigations requiring engineering or quality analysis.
• Promote a culture of quality at the source, standardized work, and data-driven…