Team Member, Restaurant​/Food Service

Job Overview

Join Potbelly Sandwich Works as a Team Member and help customers enjoy lunch again by providing fast, friendly, and efficient service. This role is the primary point of customer contact, ensuring a clean and inviting environment.

• Competitive pay ($12.25 to $12.75 hourly plus digital tips)
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
• Comply with health and safety standards for food, cleanliness and safety.
• Restock food line, chips and cooler.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently.
• If 18 or older, use the automatic slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Takes delivery/catering/pickup orders over the phone.
• Other duties as assigned.

• Friendly, customer‑service oriented.
• Strong written and verbal communication skills.
• Ability to handle the heat of the kitchen – knife skills are a plus.
• Enjoy working in a fast‑paced environment.
• Team player.
• Handle higher noise levels from music, customer and employee traffic.
• Manage potential allergens (peanut products, egg, dairy, gluten, soy, seafood and shellfish).
• Stand/walk minimum 3 hours as needed.
• At least 16 years of age.
• Lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Illinois applicants: become food safety certified within 30 days of employment.

Potbelly is committed to a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. All employment decisions are based on qualifications, merit, and business need.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Final date to receive applications: [1/12/2026]. The posting may close earlier if a suitable candidate is selected before the deadline.