Store Protection Specialist

Store Protection Specialist

Join to apply for the Store Protection Specialist role at Ross Stores, Inc.

About Ross

Ross is a leading off‑price retail chain with over 2,200 stores. Our focus is delivering high‑quality brands and trend merchandise at extraordinary savings, while providing a fun treasure‑hunt experience.

Why Ross?

• Success – Pursuing excellence while learning and evolving.
• Career Growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – Solving hard problems and finding the right solutions together.
• Diversity, Equality & Inclusion – Celebrating backgrounds, identities, and ideas to strengthen our community.

General Purpose

This position provides a visible presence at the store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Specialist greets customers in a prominent, courteous, and friendly manner and monitors the Code 50 package inspection policy.

Essential Functions Maintaining Safe & Secure Environment

• Practices safe behaviors and assists store leadership in maintaining a safe and secure environment.
• Provides visible “command” presence with eye contact at entrances/exits and on the sales floor in a company‑issued vest/required black attire.
• Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships

• Provides great customer service by greeting customers, making eye contact, smiling, and answering questions in a friendly manner.
• Treats all customers and associates with respect and demonstrates courtesy, friendliness, and professionalism.
• Recognizes associates using company recognition programs and participates in internal and external partner activities.
• Other duties as assigned to support loss prevention initiatives.

Personal and Store Brand

• Represents and supports company brand at all times.
• Maintains a professional appearance in accordance with company dress code.

Mitigating Theft & Fraud

• Monitors entrances/exits and sales floor for potential theft by identifying suspicious behavior.
• Uses intelligence to impact shortage trends and communicates findings to store and loss prevention leadership.
• Adheres to company policy for external theft response and executes best practices.

Minimizing Operational Shortage

• Increases store awareness by training and educating associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively Ensures Accountability & Execution

Qualifications And Special Skills Required

• High school education or equivalent required; associate’s degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Proven ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.
• Must comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting and/or drug and alcohol testing.

Physical Requirements /Ada

• Consistent timeliness and regular attendance.
• Ability to spend up to 100 % of working time standing, walking, and moving around the store.
• Must be able to raise or lower objects more than 25 lbs. from one level to another.
• Must be able to regularly bend, stoop, or crouch (frequency and duration vary per daily business need).
• Certain assignments may require additional qualifications and skills.

Disclaimers

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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