Business Development Representative

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At ISG Technology, we unlock possibilities for our clients by providing IT services that drive business growth. We free them from day‑to‑day maintenance, secure networks, protect data, and design, implement, and manage infrastructure. We have been doing this for over four decades.

As a Business Development Representative, you identify and develop new opportunities, build strong customer relationships, and promote IT solutions that help organizations thrive. This role combines proactive outreach, strategic selling, and a passion for technology to drive revenue growth and deliver exceptional value.

• Embodies ISG core values and embraces consistency in operations.
• Resilient, creative, and adaptable in evolving situations.
• Collaborates effectively across teams and departments.
• Passion for delivering optimal technology solutions and exemplary customer service.
• Self‑starter, prepared to develop and execute plans, delivering on quarterly goals.
• Professional, fun, and confidently knowledgeable without being a “know‑it‑all.”

• Grow new business by cultivating long‑term relationships and proposing solutions.
• Consult with customers and prospects to assess needs.
• Identify and promote sales opportunities.
• Communicate market trend details within the sales and marketing departments.

• Assist in developing and implementing sales enablement strategies.
• Maintain sales enablement materials (playbooks, scripts, presentations, collateral).
• Develop and maintain sales reporting materials (dashboards, scorecards, reports).

• Prospect for new business through calls, emails, marketing activities, and virtual meetings (SDR).
• Build and grow relationships with new prospects.
• Research client needs and position ISG offerings as ideal solutions.
• Educate customers on the value of partnering with ISG and industry benefits.
• Collaborate with internal teams and partners for best‑in‑class solutions.

• Manage contacts, opportunities, and sales activity via CRM accurately and timely.
• Update reports as required by management (forecasts, A/R tracking, expense reports).

• Integrate CRM with other business tools and platforms.
• Document sales methodologies, best practices, and SOPs.
• Coordinate onboarding of new hires with training and resources.
• Align sales enablement initiatives with business objectives.
• Develop sales enablement content and campaigns with marketing.
• Act as a liaison between sales, marketing, and other departments.
• Audit and assess areas for improvement, providing recommendations.
• Support the company by completing all other job duties assigned.

• Research, build, and implement improvements in sales and marketing operations.
• Assist in keeping Connect Wise, Hub Spot, and other systems current with accurate data.
• Set up new accounts per established processes.

• Oral Communications – clear, persuasive, responsive.
• Written Communications – concise, accurate, effective presentation of data.
• Customer Service – prompt, courteous, conflict management.
• Presentation – deliver business and technical presentations to 20–150 people.
• Leadership – inspire positive results through others.
• Management – organize and manage multiple priorities.
• Ethics – regard for people, integrity, company values.
• Organizational Support – follow policies and complete assigned duties.
• Judgment – involve appropriate stakeholders.
• Interpersonal Skills – confidentiality, emotional control, listening.
• Strategic Thinking – develop goals, analyze market, adapt to change.
• Planning & Organization – prioritize, schedule, allocate resources.
• Professionalism – tactful, resilient under pressure, respectful.
• Adaptability – handle change, manage competing demands.
• Detail & Task Oriented – timely management of multiple tasks.

• High school diploma or equivalent required.
• Bachelor’s Degree in Business or related field preferred.
• 2–5 years of sales or customer‑facing experience.
• Proficient in CRM, internet, spreadsheet, word processing, virtual meeting, email, and basic PC knowledge.
• Proven…