Tour Sales & Customer Relations Representative

# Tour Sales & Customer Relations Representative Village Travel Oklahoma City - Oklahoma City, OK 73111## Overview Position Type Full Time Category Customer  Service## Description Village Travel, a 46-year-old company with nine terminals throughout the Midwest, is seeking a motivated and professional Tour Sales & Customer Relations Representative to support the growth of our domestic and international group tour business.

This Oklahoma City-based, salaried position combines outside sales, customer relationship management, and reservation support responsibilities.

Is Village the right career home for you?  If you are someone who likes fast-paced environments, enjoys being challenged, working in a small team environment, and represent our 5 Core Values the answer may be yes!  Are you AMBITIOUS, TENACIOUS, SELFLESS, METICULOUS, DEPENDABLE?

The schedule is
** Mon - Fri 8am - 5pm
** on site in our OKC office.
** Benefits package includes:
*** Health* Dental
* Vision* Company Paid Life Insurance
* 401k Matching Plan
* Paid Time Off
* Paid Holidays
** Tour Sales & Customer Relations Representative Responsibilities:
** This role will build relationships throughout Oklahoma by promoting Village Travel's retail and custom group tour offerings and providing exceptional customer service to existing and prospective travelers.
* Develop and maintain relationships with senior living communities, churches, civic organizations, banks, and other community groups throughout the OKC and Tulsa markets.
* Conduct in-person meetings, presentations, and networking activities to promote Village Travel’s retail tours and custom group travel offerings.
* Generate new tour bookings and expand Village Travel’s customer database through proactive outreach and relationship building.
* Represent Village Travel at community events, travel presentations and promotional functions.
* Regular face-to-face customer visits and interactions, requiring consistent travel and detailed post-sales follow-up.
* Plan, promote and coordinate customer appreciation events, travel previews and social gatherings designed to strengthen customer loyalty and encourage future travel.
* Assist with marketing initiatives and promotional campaigns to support tour sales growth.
* Communicate clearly and effectively with clients to understand their needs.
* Develop good working relationships with other departments within the company.
* Serve as backup for tour operations support.
* Performs other duties as assigned.## Qualifications
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* Required Qualifications:

*** Bachelor’s degree in Marketing, Business, or related field; or equivalent outside sales experience.
* Strong interpersonal, relationship-building and networking skills
* Ability to confidently present and speak before groups of varying sizes
* Must represent Village Travel by upholding the core values of being Ambitious, Tenacious, Selfless, Meticulous and Dependable
* Excellent written and oral communication skills are essential
* Proficient in computer technology and Microsoft Office programs
* Must be able to think strategically
* Ability to work well in a fast-paced environment
* Strong ability to work independently and with a team
* Practices ownership and accountability
* Excellent attention to detail, communication and decision-making skills
* Self-starter and self-directed
* Possess a valid driver’s license and ability to travel regularly throughout Oklahoma
* Flexibility to work outside traditional Monday-Friday business hours as needed
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* Preferred Qualifications:

*** Experience in the transportation industry
* Experience in outside sales, hospitality, tourism or travel industries

See what it's like to work at Village!:
Join Our Team – Office
* Village Travel is an equal opportunity employer.
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