Bike Patrol Officer

General Definition:
The Bike Patrol Officer is responsible for maintaining a safe and secure environment for guests, employees, and property through active patrol, observation, and rapid response to incidents. This role carries the additional responsibility of lawfully carrying and maintaining a firearm, exercising sound judgment, and responding to high-risk situations in accordance with training, company policy, and applicable laws.

Essential Job Functions:

Carry a firearm in accordance with company policy, state regulations, and training requirements, maintaining readiness and secure control at all times.

Exercise sound judgment and restraint when responding to high-risk or volatile situations, using force only as authorized and appropriate.

Conduct vehicle patrols of assigned areas, including parking lots and exterior property, as required.

Protect designated individuals and sensitive or restricted areas from harassment, physical harm, vandalism, or unauthorized access.

Utilize force only as a last resort when non-violent options have been exhausted and in accordance with use-of-force policy and training.

Respond immediately to critical incidents requiring an armed presence, including threats to life, violent behavior, or escalated security events.

Maintain proficiency in firearm handling, retention, and safety through required training, certifications, and requalification.

Secure firearm and related equipment in accordance with policy when entering restricted areas and/or when firearm and related equipment is not actively assigned.

Immediately document and report any firearm-related incident, display, discharge, or safety concern in accordance with reporting standards.

Maintain the safety and well-being of guests and employees through active patrol, observation, and timely response to incidents and emergencies.

Responds promptly and professionally to emergencies, incidents, and service calls, including medical situations, disturbances, policy violations, and safety concerns.

Communicate clearly and effectively via two-way radio to coordinate responses, relay critical information, and request assistance.

Conduct continuous patrols of the casino, adjacent buildings, and exterior areas, maintaining a visible security presence and identifying hazards, suspicious activity, and security breaches.

Provide guest assistance, including directions and escorts, and regularly escort employees in money-handling positions.

Observe, assess, and report incidents accurately and without delay, escalating concerns through appropriate channels.

Prepare clear, timely, and detailed incident, accident, and activity reports.

Enforce internal security policies and procedures consistently and professionally.

Coordinate closely with law enforcement during incidents involving armed response, preserving scene integrity and following command protocols.

Prevent loss and damage by identifying irregularities early and informing violators of policies and procedures.

Direct traffic during events, incidents, or peak operational periods as needed.

Support team operations during routine duties and emergency situations.

Perform other duties as assigned.

Minimum Qualifications:

Education:

High School Diploma or GED Required.

Knowledge, Skills and Abilities:

Working knowledge of applicable local and federal laws.

Ability to solve problems and deal with a variety of situations where only limited standardization exists.

Ability to work in a smoke-filled casino environment.

Strong customer service orientation.

Excellent written, verbal, and interpersonal communication skills with the ability to engage and influence across all organizational levels.

Ability to work independently and collaboratively, exercising sound judgment, problem-solving, and…