Safety Advocate

Description

Reports to: Safety Manager

Department: Operations

Location: City Care facilities in Oklahoma City, based on operational needs

Status: Full-Time, Non-Exempt

Shift: Weekdays and rotating weekends overnight 2:30 p.m.

- 12:30 a.m.

City Care exists to do the work few others are willing to do. We believe in the intrinsic value of every person.

It is with love and compassion that we walk alongside neighbors who are often overlooked in our community. We provide food for the hungry, relief for the hurting, and hold space for complete restoration of lives that have gotten off course. With enough endurance, we witness, firsthand, remarkable stories of transformation.

Still reading? Great! Now more about the position.

The Safety Advocate helps create and maintain a safe, welcoming environment for neighbors, team members and visitors across City Care facilities. Through proactive engagement, relationship-building, de-escalation and appropriate emergency response, Safety Advocates help prevent and address safety concerns while treating every person with dignity and compassion.

Safety Advocates are often among the first to recognize when someone needs support or when a situation may be escalating. This position requires sound judgment, a calm presence and a commitment to maintaining safety while building trust and positive relationships with the people we serve.

• Build positive, respectful relationships with neighbors, guests, residents and team members to foster a sense of safety and trust.
• Maintain a visible, approachable presence throughout assigned facilities and surrounding areas.
• Proactively engage with individuals to identify concerns, offer support and help prevent situations from escalating.
• Use trauma-informed practices, active listening and de-escalation techniques when responding to conflict or challenging situations.
• Work alongside shelter and housing teams to identify appropriate responses to recurring safety concerns or individuals needing additional support.
• Maintain professional boundaries while treating every person with dignity and compassion.

• Regularly monitor entrances, exits, common areas and exterior spaces to identify and address potential safety concerns.
• Conduct routine walkthroughs and safety checks in accordance with established procedures.
• Monitor access to facilities and ensure entrances, exits, doors and gates are appropriately secured.
• Conduct regular checks of vacant housing units to identify unauthorized occupancy, potential safety concerns or property damage, and report concerns in accordance with established procedures.
• Identify and promptly report unsafe conditions, maintenance concerns or other potential hazards.
• Support consistent application of City Care policies and procedures, including visitor management, access control, bag checks and screening protocols.
• Address policy violations and unsafe behaviors using appropriate intervention, de-escalation and established procedures.

• Respond promptly to safety concerns, disturbances, emergencies and other incidents in accordance with established protocols.
• Assist with behavioral health crises, suspected overdoses and other emergencies within the scope of training and established procedures.
• Support emergency evacuations, shelter-in-place procedures and other emergency preparedness activities.
• Coordinate with emergency responders when necessary and communicate relevant information to appropriate team members.
• Use sound judgment to assess situations, prioritize immediate safety needs and request additional support when appropriate.
• Complete accurate, timely incident reports and notify the Safety Manager of…