Mitigation Production & Operations Lead

Location:

Oklahoma City, OK | Full-time | On-site and in the field

SERVPRO of North and Southwest Oklahoma City provides residential and commercial cleanup, restoration, and construction services. Available 24 hours a day, including weekends and holidays, our team helps customers recover from property damage with reliable service, clear communication, and quality workmanship.

We are seeking an experienced, hands-on Mitigation Production & Operations Lead who can assess a loss, sell the work, lead the crew, and manage the project through completion.

This position combines lead technician responsibilities with production oversight and customer-facing sales. The ideal candidate can walk an active loss, develop an accurate scope, enter complete job documentation, secure work authorization, and coordinate safe, efficient production.

You must also be able to identify and sell additional services appropriate to the customer’s needs, including contents pack-out, cleaning and storage, reconstruction, and other company offerings. Success requires following these opportunities through a clear handoff to the appropriate department.

• Inspect residential and commercial losses, identify affected materials, take measurements, and develop mitigation scopes.
• Explain the recommended work, answer customer questions, and secure signed work authorizations.
• Identify and sell appropriate services across the organization’s offerings.
• Lead crews while actively assisting with extraction, demolition, equipment placement, drying, cleaning, and other production work.
• Coordinate daily schedules, staffing, equipment, and materials across multiple active projects.
• Complete and maintain job documentation, including photographs, moisture readings, drying logs, scope notes, and customer communications.
• Prepare and support estimates using Xactimate and maintain accurate information in company job management systems.
• Communicate progress and scope changes to customers, adjusters, management, and supporting departments.
• Monitor labor, equipment use, job costs, production timelines, and quality.
• Maintain safety standards, follow applicable restoration procedures, and coach technicians on proper field practices.
• Coordinate contents and reconstruction handoffs to keep projects moving and maintain customer confidence.
• Participate in the on-call rotation and respond to emergency losses as required.

• Prior hands-on experience producing and leading mitigation projects.
• Demonstrated ability to inspect a loss, scope the work, document the project, and manage it through completion.
• Ability to sell mitigation work and related services through clear, professional customer communication.
• Working proficiency in Xactimate.
• Experience directing crews and coordinating multiple jobs.
• Strong organization, problem-solving, and follow-through.
• Proficiency with basic office software and CRM or job management systems.
• Ability to work at active job sites in varying conditions and perform the essential field duties of the position.
• Availability for emergency response, including evenings, weekends, and holidays as scheduled.
• Valid driver’s license and ability to meet company driving requirements.
• High school diploma or equivalent.

• Additional IICRC certifications, including ASD, AMRT, or FSRT.
• Experience with contents services, reconstruction coordination, and insurance program documentation.
• Experience training technicians and improving production processes.

You can take a project from the initial inspection through completion: earn the customer’s trust, secure the work, lead production, maintain complete documentation, control job costs, and connect the customer with every appropriate service our organization provides.