Coordinator Client Services

Position: Coordinator I Client Services
The Coordinator I Client Services is primarily responsible for working with the Association’s clients to obtain services and resources to assist with housing stabilization.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Provide outreach as needed.

Conduct needs assessments and plans according to client needs and preferences.

Provide services according to (housing) barriers and risk factors/level of need.

Provide ongoing support, monitoring and coordination of services for each client.

Meet on a weekly basis with clients until stabilized, then as needed and according to plans.

Weekly updates to case management notes in HMISAttend biweekly team meetings and report on status of clients served.

Attend weekly meetings with the Housing Intake and Referral Coordinator for clinical staffing.

Link clients with resources for financial planning, public benefits, behavioral health, family counseling, medical and dental care, education and employment assistance, transportation and other basic needs as indicated.

Advocate for clients with other service providers.

Maintain a caseload of approximately 15 clients at a time, according to team leader.

Attending mandatory Association meetings and training as directed.

KNOWLEDGE, SKILLS & ABILITIES:

Must posses High School diploma or GED.Experience working with individuals who are experiencing homelessness or in mental health/recovery services is preferred.

Excellent organization and time management skills.

Ability to prioritize client needs and plan services accordingly.

Ability to quickly build rapport clients from various backgrounds.

Must be proficient working in Google and Microsoft Suites.

Must be proficient in computer skills and ability to enter data into the HMIS system as required.

Ability to communicate clearly and effectively, both verbally and in writing..WORK CONDITIONS & PHYSICAL DEMANDS:

Work is performed in climate-controlled office setting, where exposure to conditions of extreme heat/cold, poor ventilation,fumes and gases is unlikely.

Noise level is moderate and includes sounds of normal office equipment.

No environmental hazards are encountered in normal performance of job duties.

Work requires a flexible work schedule due to internal and external meetings. Occasional travel is required; must have reliable transportation.

Ability to effectively communicate orally and in writing.

Physical ability to lift and carry 25 pounds.

Visual and auditory ability to identify and respond to environmental and other hazards related to site and staff behavior.

Physical mobility and endurance to perform tasks while standing/walking for long periods of time (60 minutes or more).Ability to safely and properly use office equipment.