Family Navigator - One Door OKC

Who We Are At City Rescue Mission, we believe everyone deserves hope, healing, and a home. As a housing-focused shelter, we provide compassionate care, innovative programs, and practical tools to help individuals and families experiencing homelessness achieve long-term stability and independence.

We’re driven by a deep belief in the value of every person we serve and a commitment to creating brighter futures through community partnerships and life-changing programs.

Position Summary:

The Family Navigator is an integral part of City Rescue Mission's One Door OKC Project and is responsible for providing rapid rehousing placements and case management for an assigned small caseload, building community partnerships, and engaging landlords to identify housing units for families. This position works with CRM staff and community partners to provide timely, compassionate, housing-focused services, maintain accurate documentation, and help families move toward safe and sustainable housing.

The Family Navigator follows established CRM procedures, maintains professional boundaries, and coordinates clear handoffs, so families receive consistent services. The assigned schedule is 9:00 a.m.–5:00 p.m., Monday–Friday.

Essential Functions:

Engage families referred for housing navigation and establish a respectful, compassionate, and non-judgmental working relationship.

Explain rapid rehousing services, eligibility, family participation, housing-search steps, client rights and responsibilities, and anticipate next actions.

Manage an assigned small rapid rehousing caseload, coordinate appointments and housing-search activities, and maintain communication with CRM housing and service teams.

Provide rapid rehousing placement and case management while maintaining community partnerships and landlord relationships that expand access to available housing units.

Review assessments, confirm assigned program eligibility, and complete required housing and service-planning tools under current CoC and CRM procedures.

Gather accurate information regarding each family’s immediate situation, recent housing history, current risks, natural supports, available resources, barriers, and reason for seeking services.

Identify urgent medical, behavioral health, safety, exploitation, domestic violence, trafficking, suicide or self-harm, intoxication, or other crisis indicators and immediately follow established escalation and emergency-response procedures.

Develop individualized housing plans with families, identify suitable units, and address barriers involving applications, income, identification, rental history, and transportation.

Engage property owners and managers, identify available units, explain program supports, and mediate housing-related concerns within delegated authority.

Assist families with housing applications, verifications, subsidy coordination, inspections, lease signing, and move-in arrangements under applicable program requirements.

Coordinate community resources for employment, benefits, healthcare, childcare, school enrollment, transportation, legal services, and other needs affecting housing stability.

Use warm handoffs whenever possible by contacting the receiving provider, confirming eligibility or next steps, and reducing barriers to successful connection.

Coordinate rapid rehousing placements and support the transition from temporary shelter or other locations into permanent housing, including a clear stabilization and follow-up plan.

Provide transportation to families as needed to facilitate access to appointments, resources, and services, in accordance with agency policy.

Use de-escalation skills, maintain professional boundaries, and follow all safety, incident-reporting, mandatory-reporting, emergency, and…