Assessment Case Manager - One Door OKC

Job Details:

Job Location:

Oklahoma City, OK 73106, Position Type:
Full Time, Job Category:
Nonprofit - Social Services,

Who We Are:

At City Rescue Mission, we believe everyone deserves hope, healing, and a home. As a housing-focused shelter, we provide compassionate care, innovative programs, and practical tools to help individuals and families experiencing homelessness achieve long-term stability and independence.

The Assessment Case Manager is an integral part of City Rescue Mission's One Door OKC Project and is responsible for conducting family assessments and housing consultations, responding to crises and telephone inquiries, and following up on leads generated by assessments to identify the next best intervention. This position works with CRM staff and community partners to provide timely, compassionate, housing-focused services, maintain accurate documentation, and help families move toward safe and sustainable housing.

The Assessment Case Manager follows established CRM procedures, maintains professional boundaries, and coordinates clear handoffs, so families receive consistent services. The assigned schedule is 10:00 a.m.–6:00 p.m., Monday–Friday.

• Welcome families referred for assessment or consultation and establish a respectful, compassionate, and non-judgmental relationship.
• Explain the One Door OKC Project process, expected wait times, available services, client rights and responsibilities, and next steps in clear and accessible language.
• Manage assessment appointments, telephone inquiries, referrals, and follow-up leads so families receive timely consultations and clear next steps.
• Conduct family consultations, including coverage from 3:00–6:00 p.m., and respond to crisis needs and telephone inquiries throughout the assigned shift.
• Complete family assessments using the current Key to Home/Continuum of Care questions, tools, decision rules, and CRM procedures.
• Gather accurate information regarding each family’s immediate situation, recent housing history, current risks, natural supports, available resources, barriers, and reason for seeking services.
• Identify urgent medical, behavioral health, safety, exploitation, domestic violence, trafficking, suicide or self-harm, intoxication, or other crisis indicators and immediately follow established escalation and emergency-response procedures.
• Conduct housing-focused consultations to explore safe alternatives to shelter, natural supports, prior housing possibilities, income, transportation, and practical solutions to the family’s immediate housing crisis.
• Determine and document the recommended next intervention within established protocols, consult the supervisor on complex or high-risk situations, and coordinate assignment to the appropriate service provider.
• Work leads generated by assessments, contact families, complete follow-up consultations, and support agreed-upon action steps needed to resolve the immediate housing crisis.
• Connect families with appropriate community resources, including housing, benefits, employment, identification, transportation, food, health care, behavioral health, substance-use treatment, legal services, veteran services, and other supports.
• Use warm handoffs whenever possible by contacting the receiving provider, confirming eligibility or next steps, and reducing barriers to successful connection.
• When shelter or another temporary placement is indicated, coordinate access under established eligibility and placement procedures and ensure housing-resolution work continues after the handoff.
• Provide transportation to families as needed to facilitate access to appointments, resources, and services, in accordance with agency policy.
• Use de-escalation skills, maintain professional boundaries, and…