Crisis Case Manager - One Door OKC

Job Location:

Oklahoma City, OK 73106, Position Type:
Part Time, Who We Are

At City Rescue Mission, we believe everyone deserves hope, healing, and a home. As a housing-focused shelter, we provide compassionate care, innovative programs, and practical tools to help individuals and families experiencing homelessness achieve long-term stability and independence.

We’re driven by a deep belief in the value of every person we serve and a commitment to creating brighter futures through community partnerships and life-changing programs.

The Part-Time Case Manager is an integral part of City Rescue Mission's One Door OKCProject and is responsible for providing weekend emergency response, family assessment, crisis stabilization, and immediate housing problem-solving, with coordinated handoffs for continued services. This position works with CRM staff and community partners to provide timely, compassionate, housing-focused services, maintain accurate documentation, and help families move toward safe and sustainable housing.

The Part-Time Case Manager follows established CRM procedures, maintains professional boundaries, and coordinates clear handoffs, so families receive consistent services. The assigned schedule is 9:00 a.m.–5:00 p.m. on weekends.

• Welcome and engage families seeking emergency assistance on weekends with a respectful, compassionate, and non-judgmental approach.
• Explain the One Door OKCProject process, expected wait times, available services, client rights and responsibilities, and next steps in clear and accessible language.
• Manage weekend family contacts, emergency requests, telephone inquiries, and communication with available CRM staff and community resources.
• Provide weekend emergency coverage, respond to immediate family needs, and coordinate crisis stabilization and housing problem-solving within established protocols.
• Complete assigned weekend triage and family assessments using current Key to Home/Continuum of Care tools, decision rules, and CRM procedures.
• Gather accurate information regarding each family’s immediate situation, recent housing history, current risks, natural supports, available resources, barriers, and reason for seeking services.
• Identify urgent medical, behavioral health, safety, exploitation, domestic violence, trafficking, suicide or self-harm, intoxication, or other crisis indicators and immediately follow established escalation and emergency-response procedures.
• Explore safe, immediate alternatives to shelter and practical resources to resolve or stabilize the family’s housing crisis during the weekend.
• Consult the designated supervisor or on-call contact for complex, high‑risk, or unresolved situations; act only within established weekend protocols and delegated authority.
• Help families complete urgent calls, referrals, transportation arrangements, and other actions needed to access available weekend services.
• Connect families with appropriate community resources, including housing, benefits, employment, identification, transportation, food, health care, behavioral health, substance‑use treatment, legal services, veteran services, and other supports.
• Use warm handoffs whenever possible by contacting the receiving provider, confirming eligibility or next steps, and reducing barriers to successful connection.
• When emergency shelter or temporary placement is indicated, coordinate access under established eligibility and placement procedures and document the continuing housing‑resolution plan.
• Provide transportation to families as needed to facilitate access to appointments, resources, and services, in accordance with agency policy.
• Use de‑escalation skills, maintain professional boundaries, and follow all safety,…