ML Engineer

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business.

We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process.

Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
• Better together: We check our egos at the door. We work together, so we win together.

Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at  Please provide your contact information and the details of your request so we can best assist you.

We are seeking a Staff ML Engineer to lead the design, delivery, and operation of production‑grade AI systems. You will build the services and high‑throughput pipelines behind our text analytics platform and a growing portfolio of AI products, processing feedback and conversations from every channel our customers use to engage with patients and their customers. The central challenge is sustaining service reliability and measurable AI quality as models, inputs, and volumes change.

As a technical leader, you will guide engineers through design and implementation, contribute directly to the codebase, and lead architectural decisions across teams. Working primarily with Python and cloud‑based data and AI platforms, with a growing emphasis on Databricks, you will shape the shared infrastructure supporting both established products and new AI applications.

• Own technical delivery from prototype through deployment and ongoing production support, partnering with AI Scientists and Product to define requirements, plan implementation, and resolve cross‑team dependencies.
• Evaluate proposed AI solutions for production suitability, identify technical risks, and choose architectures that meet quality, reliability,…