Senior ServiceNow Developer

Job Location s: US-Remote

Job Type: Full Time

Net Impact Strategies is seeking a Senior Service Now Developer to provide hands‑on platform engineering for a Federal Agency. This role delivers complex remediation, integrations, automation, scripting, scoped applications, and approved platform enhancements while providing early-window Tier 3 engineering support and protecting upgradeability through reusable, well‑tested Service Now‑native solutions.

Work schedule: Monday-Friday, representative early engineering shift supporting the start of the 6:00 a.m.

-2:30 p.m. Eastern service window; planned after-hours activities and rotating on-call support as required.

This position requires U.S. citizenship and a post-award Government background investigation.

• Design, develop, debug, and maintain Service Now platform capabilities from approved user stories and technical designs using governed SDLC and Agile practices.
• Perform complex Tier 3 remediation and root‑cause analysis for application logic, scripts, failed automations, performance issues, integrations, and defects in production‑supported capabilities.
• Develop server‑ and client‑side Service Now logic using JavaScript/Glide APIs, Script Includes, Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer, Integration Hub, and other approved platform capabilities.
• Design and implement reusable enterprise integrations and supporting application logic using REST/SOAP APIs, MID Servers, integration actions, service accounts, certificates/credentials, and approved error‑handling/observability patterns.
• Build scoped/low‑code applications, catalog items, workflows, portals/work spaces, and reusable components while minimizing unnecessary custom code and preserving upgradeability.
• Use source control, update sets/application repositories, CI/CD, code scanning, debugging/profiling, and automated tests to validate changes and retain technical evidence for release decisions.
• Partner with the CTA on design/code reviews and with the Tester on ATF/regression coverage, performance validation, rollback readiness, and post‑deployment verification.
• Provide early-window engineering depth during incidents and releases, enabling operational restoration to continue while code/configuration causes are isolated and remediated.
• Support platform security remediation, data‑quality improvements, Health Scan/technical‑debt actions, and restoration of unnecessary customization toward out‑of‑the‑box patterns when approved.
• Maintain technical documentation, code comments, release notes, knowledge articles, and transition materials sufficient for another qualified engineer to operate and maintain delivered capabilities.

• Five or more years of Service Now development experience in enterprise environments.
• Strong Service Now JavaScript/Glide development skills and experience with Business Rules, Script Includes, Client Scripts, ACLs, Flow Designer, Integration Hub, scoped applications, catalog/workflow development, and Service Now APIs.
• Experience developing and troubleshooting enterprise integrations using REST/SOAP, MID Servers, OAuth/service accounts, and reusable integration patterns.
• Experience with source control, CI/CD, code scanning, ATF or other automated testing, debugging/profiling, and governed release promotion.
• Service Now Certified System Administrator (CSA) and Certified Application Developer (CAD); relevant CIS certification strongly preferred.
• Understanding of Service Now performance, security, upgradeability, data modeling, and technical‑debt considerations.
• Ability to support the assigned early engineering window and planned after‑hours/on‑call events.
• U.S.…