Clerk III

Job Summary

Writes, types or enters information into the computer to prepare correspondences, bills, statements, receipts, checks, and other documents. Performs routine clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, spreadsheets, flow charts, work papers, and envelopes. Verifies information for accuracy and completeness against existing records, posts information to records or ledgers, and issues equipment. Greets callers and assists them with general problems or complaints, answers telephones, refers calls, or takes accurate and complete messages.

Writes, types or enters information into the computer to prepare correspondences, bills, statements, receipts, checks, or other documents. Performs routine clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, and envelopes. Verifies information for accuracy and completeness against existing records, posts information to records or ledgers, and issues equipment. Completes applications for eligibility of services, including securing and reviewing backup documentation.

Computes income and determines hours of care for which a client is eligible and may issue proper documents to clients for eligibility continuation. Files and retrieves applications and records in accordance with established procedures and filing systems. Researches lost or missing applications or records in accordance with established procedures. Tabulates data as required, assembles and repairs records, and files as necessary.

Conducts monitoring of client applications to verify compliance with policies and procedures, and reviews policies to determine coverage. Investigates and verifies claims eligibility. Orders and issues supplies as appropriate. Opens, sorts, and routes incoming mail; prepares outgoing mail. Greets callers and assists them with general problems or complaints, answers telephones, refers calls, or takes accurate and complete messages. Operates copiers, fax machines or other office equipment.

Assists and trains other clerical staff. Delivers and/or stores supplies and maintains an inventory if required. Prepares flow charts and updates on a regular basis, designs spreadsheets, and work papers, and performs statistical analysis. Other duties may be assigned.

This position has no supervisory responsibilities.

• Educational Requirement High school diploma or general education degree (GED) and less than one year of specialized training or education.
• Experience Requirement Two (2) years of additional experience.
• Computer Skills Knowledge of accounting, database, internet, inventory, spreadsheet and word processing software, and order processing and payroll systems.
• Certificates, Licenses, Registrations A driver's license may be required to work in some departments. If so, the applicant/employee must possess a valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating.
• Other
  
  Skills And Abilities
  
  Ability to type 35 words per minute may be required and, if so, must be verified by a typing test. Ability to operate standard office machines. Ability to deal professionally and pleasantly with the public.
• Other Qualifications Employee must not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG’s Cumulative Sanction Report, the GSA’s List of Excluded Providers, or the OIG’s List of Excluded Individuals/Entities (LEIE).
• Physical Demands Employee is required to use hands to finger, handle, or feel and to talk or hear. Employee frequently sits; occasionally stands, walks, reaches with hands and arms and stoops, kneels, crouches, or crawls; occasionally lifts and/or moves up to 10 pounds.
• Work Environment Noise level is usually moderate.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Administrative and Support Services