Client Services Navigator - Sulphur, OK

A Lighthouse is needed to help guide the way; to emit a light that helps navigate turbulent times and warn against the possible dangers ahead. Lighthouse Behavioral Wellness Centers is just such a place, guided by its core values of hope, dedication, and community.

As a Client Services Navigator I, you will ensure the office runs smoothly through a variety of administrative and clerical duties. Often serving as the face of Lighthouse, you support the clinical work of the organization to empower, uplift, and help others heal from the many forms of mental illness, trauma, or addiction.

To meet the increasing needs of our communities it is imperative that all team members understand and successfully reach and maintain the expected performance standard levels. In order to achieve total and sustainable success each person must do their part. Lighthouse will do its part in providing any and all necessary tools and training required to help team members be successful.

DEFINITION:

Under immediate to general supervision, performs excellent customer services practices where clients and visitors will feel safe and welcomed in an inviting and comfortable environment. Guests will be treated with respect and dignity. The respective Clinic Navigation Manager, Clinic Navigation Lead, or Director of Outpatient Clinic Navigation supervises this position

EDUCATION AND EXPERIENCE:

High school diploma or GED or an equivalent competency.

Experience in dealing with the general public in various and sometimes difficult situations while maintaining courtesy and diplomacy.

KNOWLEDGE AND

SKILLS:

Ability to work effectively and courteously with people from various cultures and backgrounds, and to exercise courteous professional judgment.

Ability to communicate effectively, orally and written.

Must be able to type, alphabetize, and demonstrate proficiency in general business correspondence.

Able to follow oral and written instructions.

Knowledge of telephone procedures, of spelling, punctuation, and grammar, of basic arithmetic, and of standard business letter forms.

Job Description
- Client Services Navigator I Revised 06/25/26

Able to operate office machines (computers, calculator, fax, copiers, etc.)Able to work within an integrated team setting to facilitate care by providing customer service, following agency workflows, scheduling appointments, and serving as a liaison between clients and providers.

JOB DUTIES AND RESPONSIBILITIES:

This position is responsible and held accountable for the following duties:

Answers and directs phone calls and messages through the clinic.

Greets and assists the client with paperwork and appointment check-in.

Directs all clients in the waiting room and throughout the clinic.

Requests and gathers financial documents and uploads them into the Electronic Health Record.

Manages efficient scheduling protocols and schedules appointments for all clinic providers based upon the agency workflows and provider requests.

Follows Lighthouse Outpatient Procedure and Protocol for appointment reminders and schedule/calendar entries.

Maintains documents and records in an orderly manner and files them quickly and accurately.

May be responsible to work Medication Management clinic; to include preparation of room and equipment, verifying required CCBHC documentation is current; eligible pay source is entered in payers, and any hospital discharge records are available in client chart for prescriber’s review. Obtains vitals and seats clients for med clinic appointments. Communicates no shows, cancellations, and appointment changes via chat in “Teams” to prescribers.

Works with other staff and prescribers to ensure the efficient and smooth flow of med clinic.

Regular and predictable attendance is an essential job…