Administrative - Medical Support Assistant; MSA)

About EGA Associates, LLC

EGA is a veteran-owned staff augmentation firm dedicated to providing professional Healthcare Staffing services and human capital management solutions to government and commercial clients nationwide.

Our Mission is to excel through a provider-centric approach to staffing, establishing ourselves as the trusted human resource partner for our clients and staff alike. We are committed to earning our partners' respect through open communication, exceptional service, and transparency in all our operations. Our team will continue to approach challenges with an open mind, offering reliable solutions that cater to the needs of our clients, our providers, and ourselves.

EGA offers a competitive pay rate and a robust benefits package. Our benefits package includes vacation, sick leave, holidays, 3 medical plan options, dental, vision, free basic term life insurance, voluntary supplemental life insurance, short-term and long-term disability, critical illness, accident insurance, hospital indemnity, and 401(k) retirement savings plan. Benefits eligibility is dependent on job type and full-time status. Please inquire with a recruiter.

EGA Associates is seeking a qualified Administrative Associate with medical-office experience to support a Primary Care Community Based Outpatient Clinic serving Veterans primarily residing in and around Idabel and McCurtain County, Oklahoma. The position provides clerical, scheduling, patient-navigation, and logistical care-coordination support to the Patient Aligned Care Team.

• Provide clerical support and administrative functions to Patient Aligned Care Team staff.
• Support assigned and unassigned patients presenting for care at the clinic.
• Collaborate with PACT staff to incorporate logistical elements of care coordination into comprehensive care-management plans.
• Provide guidance and direction to patients and support persons navigating the VA health-care system and clinic administrative processes.
• Provide scheduling services in accordance with VA policies and guidance after completion of required scheduling training.
• Support appointment coordination, telephone service, document routing, follow-up communication, and accurate administrative documentation.
• Promote first-call resolution by routing requests accurately and connecting Veterans with the appropriate team member.
• Support patient-portal education, secure-messaging adoption, virtual-access processes, and telehealth visit coordination as assigned.
• Protect patient confidentiality and sensitive information.
• Participate in daily huddles, team meetings, workflow improvement, and required training.
• Perform additional duties as assigned.

• Education and experience demonstrating the skills and abilities required to provide clerical support and administrative functions in a medical-office environment.
• Ability to complete VA scheduling training before independently performing VA scheduling functions.
• Knowledge of medical terminology, patient confidentiality, customer service, scheduling, and electronic records.
• Ability to complete all required VA and EGA background screening, privacy, security, EHR, PACT, Whole Health, and onboarding requirements.
• Ability to work effectively within an interdisciplinary, team-based outpatient environment.
• Strong verbal and written communication skills.
• Ability to use electronic health records, scheduling applications, telehealth platforms, and standard computer applications.

• Completion of an accredited medical assistant program or comparable medical-services training.
• Previous medical reception, patient-access, scheduling, or care-coordination experience.
• Previous experience serving Veterans or working in a VA medical center, VA outpatient clinic, or contracted VA Community Based Outpatient Clinic.

This position does not have direct supervisory responsibility. The Administrative Associate provides support under established clinic workflows and the direction of clinic and Patient Aligned Care Team leadership.

Travel is expected to be negligible unless required for orientation, training, meetings, or other contract-related activities.

• Perform all work in accordance with EGA policies, professional standards, contract requirements, and the spirit of EGA's mission.
• Adhere to EGA's Code of Conduct.
• Maintain all required licenses, certifications, credentials,…