Customer Experience Planner and Operations Lead

Job Title

Customer Experience Planner and Operations Lead

Alpharetta, GA

• Drive the planning, coordination, and execution of initiatives that enhance the customer journey and support go-to-market operations.
• Collaborate closely with the Sales organization, Marketing, and cross-functional teams to orchestrate internal demos, events, and programs.
• Ensure every customer touchpoint is aligned, on-brand, and strategically delivered.
• Manage projects, events, or demos involving multiple stakeholders with a focus on customer experience.
• Translate insights from reporting and data tracking into actionable strategies.

• 5+ years of experience in customer experience, sales operations, marketing planning, project management, or a related cross-functional role.
• Strong cross-functional planning and coordination experience, especially in Sales-led environments.
• Proficient in managing projects with attention to detail and follow-through.
• Excellent written and verbal communication skills.
• A collaborative, proactive mindset with the ability to operate strategically and tactically in fast-paced environments.

• Opportunity to make a significant impact on customer engagement and operational success.
• Work in a collaborative and dynamic team environment.
• Engage with diverse teams and stakeholders across the organization.
• Develop your skills in project management and customer experience strategy.
• Be part of a company that values innovation and customer-centric approaches.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!