Call Center Agent

About the Position

Our client, a leading healthcare organization, is seeking a Call Center Agent to join their Patient Services team. The candidate will support patients, families, and healthcare providers with excellent communication and customer service skills, as well as proficiency in PC skills and data entry.

This is a contract-to-hire opportunity that will work 100% onsite up to the first 6 months in Baltimore, MD 21209. During this time period, contractors are expected to remain committed to their designated shift for the duration of the contract. Once the contractor converts to a permanent employee, the schedule will switch to hybrid and require you to be onsite once a month, working remotely otherwise.

The normal shift for this opening will be 5 days a week (8-hour shifts):
Tuesday – Saturday, 2:00 pm – 10:30 pm, or 4 days a week (10-hour shifts).

• 1st month:
  Tuesday – Saturday 7:00 am – 3:30 pm
• 2nd month:
  Sunday – Thursday 2:00 pm – 10:30 pm
• 3rd month (Normal Shift):
  Tuesday – Saturday 2:00 pm – 10:30 pm

• Job Title: Call Center Agent – (Tuesday – Saturday 2 pm – 10:30 pm)
• Location: Baltimore, MD
• Pay Range: $18.00 – $20.00 /hr (W2)

• Process a high volume of incoming calls for organizational institutions.
• Provide directory assistance, patient information, paging services, and physician's answering services.
• Ensure proper on‑call scheduling and pager database maintenance.
• Use search criteria to find information and perform duties.
• Remain calm and composed during an emergency or crisis.

• High School Diploma or higher education.
• 1+ year of call center experience.
• General PC skills, including proficiency in the MS Office Suite, use of the internet and data entry skills.
• Keyboard – must type at least 35–40 wpm.
• Excellent verbal and written communication, telephone manner, interviewing and interpersonal skills to interact with patients and staff, families, members of the health care team, and external agencies.

• Competitive pay.
• Opportunity to work with a leading healthcare organization.
• Training and development opportunities.
• Flexible work schedule after the first 3 months.
• Opportunity to make a difference in the lives of patients and their families.

If this role interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability – and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year – all confirming our position as the brand of choice for in‑demand talent.