Customer Solutions Associate

Our client, a leading organization in the food and beverage industry, is seeking a Customer Solutions Associate to join their team. As a Customer Solutions Associate, you will be part of the Customer Service Department supporting the Order Management and Customer Care teams. The ideal candidate will demonstrate excellent communication skills, strong analytical abilities, and a proactive approach, which will align successfully in the organization.

Job Title: Customer Solutions Associate

Location: Seattle, Washington

Pay Range:

• Manage incoming calls through the Genesys phone system to assist customers effectively.
• Receive and submit customer orders accurately and efficiently.
• Facilitate customer credit requests and maintain account settings within CRM and other applications.
• Track orders through transportation tools and collaborate with carriers for escalations when necessary.
• Identify opportunities to suggestively sell and inform customers about new and existing products or programs.

• Undergraduate degree strongly preferred.
• At least 2 years of experience in Customer Care, Order Management, Distribution, or related fields.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications, SAP, and Salesforce or similar CRM systems.
• Ability to work independently in a fast-paced environment and handle multiple priorities effectively.

• Opportunity to work in a dynamic and supportive team environment.
• Engagement in meaningful work that impacts customer satisfaction and operational efficiency.
• Potential for professional growth and development within a reputable organization.
• Access to comprehensive training and resources to enhance your skills.
• Participation in a diverse and inclusive workplace committed to your success.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.