Customer Care Associate

Location:

Okarche / Piedmont / Yukon Area Position Type:
Full-Time, On-Site Pay:
Competitive, Based on Experience

We are seeking a Customer Care Associate for a growing e-commerce operation in the Okarche/Piedmont/Yukon area. This is a full-time, on-site opportunity for someone who enjoys helping customers, solving problems, and working as part of a team. The ideal candidate is friendly, organized, dependable, and comfortable working on a computer throughout the day. You will communicate with customers across several platforms, assist with order-related questions, and help ensure each customer receives timely and professional support.

• Respond to customer questions, requests, and support tickets in a timely and professional manner
• Assist customers through multiple channels, including the company website, Amazon, Tik Tok Shop, subscription platforms, and wholesale channels
• Help resolve order issues, shipping questions, refunds, replacements, and other customer concerns
• Provide customers with updates regarding order status, delays, and resolutions
• Maintain accurate notes and records of customer interactions
• Follow established customer service procedures and company guidelines
• Communicate effectively with internal departments when additional assistance is needed
• Identify customer concerns and use good judgment to find appropriate solutions
• Help create a positive and consistent customer experience

• Strong written and verbal communication skills
• Friendly, patient, and professional when working with customers
• Organized and detail-oriented
• Dependable and punctual
• Comfortable spending the majority of the workday on a computer
• Strong problem-solving skills
• Ability to manage multiple customer requests and priorities
• Able to work effectively both independently and as part of a team

• Previous customer service, customer support, retail, or e-commerce experience is preferred but not required
• Experience with e-commerce platforms such as Shopify, Amazon, or Tik Tok Shop is a plus
• Experience with customer support platforms such as Gorgias, Zendesk, or similar systems is a plus
• 1-2 years of related experience preferred; motivated recent graduates are encouraged to apply

We are looking for someone who genuinely enjoys helping people and understands that great customer service goes beyond simply answering questions. The right candidate will take ownership of customer concerns, communicate clearly, stay organized, and work toward solutions. This is an excellent opportunity for someone looking to build long-term experience in customer service and e-commerce with a growing company.