Customer Care Specialist

Location: Beggs, OK |
Schedule: Full-time, on-site |
Classification: Exempt |
Compensation: Not specified

An established manufacturer is seeking a bilingual Customer Care Specialist to serve as a primary point of contact for its customers. This role is central to building strong customer relationships, managing orders, and coordinating across sales, manufacturing, and operations teams to ensure a high level of customer satisfaction for both domestic and Latin American accounts.

• Serve as a primary contact for customers, responding to inquiries via phone and email
• Develop and maintain strong customer relationships
• Provide order status updates, delivery timelines, and assistance with customer concerns
• Coordinate customer requests and ensure timely resolution of issues
• Process customer orders for domestic and Latin American markets
• Maintain accurate customer information, pricing, and order records within an ERP system
• Establish new customer accounts and maintain customer databases
• Process invoices and shipping documentation
• Coordinate product sample requests and fulfillment
• Prepare customer quotations for standard and customized products
• Support sales initiatives through customer communications, promotional materials, and product updates
• Work collaboratively with sales and other internal departments to meet customer needs
• Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations
• Manage product returns, credits, and related customer service issues
• Partner with quality and operations teams to resolve product or order concerns

• Bachelor's degree or equivalent relevant work experience
• Bilingual proficiency in English and Spanish
• Experience in customer service, customer account management, inside sales, or sales support
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Proficiency with Microsoft Office and business systems
• Ability to manage multiple priorities and collaborate across departments
• Self-motivated, goal-oriented, and customer-focused
• This is a Full-Time, Exempt position

• Experience with ERP or CRM platforms such as SAP or Salesforce preferred

This position offers the chance to be a central point of contact supporting both domestic and international customer accounts, working closely with sales, manufacturing, and operations teams to ensure accurate order processing and responsive customer support.