Customer Experience & Office Manager

Salary $55,000–$65,000 annually FULL-TIME Monday–Friday, 8:00 AM–5:00 PM

Occasional Saturdays during peak seasons | On-site in Kiefer, OK (not remote)

Nutri-Green is looking for an experienced, hands-on Customer Experience & Office Manager who can enhance our customer experience pledge and coach a high-performing office team of CSR’s.

This isn't a traditional office management position. We're looking for a proven leader who can take ownership of office operations, improve processes, develop people, and ensure our customer service team consistently delivers an exceptional customer experience.

You’ll oversee our office and customer service operations, working closely with leadership to improve efficiency, strengthen customer relationships, and support the continued growth of the business.

The right person is confident in having challenging conversations, and willing to take ownership when something isn't working. You know how to balance supporting our customers through a positive customer experience and supporting your team through accountability.

This is an opportunity to take ownership of a critical area of the business, make a meaningful impact, and grow into broader leadership responsibilities as Nutri-Green expands.

Nutri-Green is an established, financially stable lawn care company with more than 20 years of service in the Tulsa area.

We’re proud of our 4.9-star Google rating and the long-standing customer relationships we’ve built through integrity, service, and results.

We operate in the green industry, helping customers enjoy healthier lawns and pest-free homes. Our business experiences seasonal demand, requiring a team that can stay organized, productive, and responsive during periods of high volume.

We’re a close-knit team that values professionalism, teamwork, accountability, and continuous improvement.

• Lead the customer service team and oversee daily customer interactions.
• Monitor customer service performance, including call volume, speed to answer, hold times, abandoned calls, issue resolution, and customer retention.
• Use performance metrics to identify opportunities, improve productivity, and coach employees.
• Develop consistent expectations for handling customer concerns and difficult conversations.
• Oversee cancellation requests and customer retention efforts.
• Identify recurring customer complaints and implement solutions to prevent them.
• Ensure customers receive professional, timely, and consistent communication.

• Oversee daily office operations, ensuring accuracy, efficiency, and follow-through.
• Build and implement SOPs, checklists, workflows, and training procedures from the ground up.
• Ensure established processes are consistently followed through audits, call reviews, follow-ups, and performance monitoring.
• Identify operational breakdowns and take ownership of correcting them.
• Evaluate existing systems and recommend improvements that increase efficiency and support company growth.
• Establish consistent procedures that allow the office to operate effectively without constant oversight from ownership.

• Take ownership of the daily performance and effectiveness of the office and customer service team.
• Establish clear performance standards and consistently address employee performance issues through coaching, documented warnings, and termination decisions when necessary.
• Directly train, lead, develop, and hold employees accountable for performance, productivity, and established expectations.
• Build a culture where employees take…