Poker Floor Lead

Overview

As a Poker Floor Lead, you will guide and support poker dealers while managing the operational flow of the poker room. You’ll be responsible for opening and closing procedures, monitoring game security, and resolving disputes. This role requires a strong understanding of poker operations, attention to detail, and the ability to lead with professionalism and fairness in a high-energy gaming environment.

• High School Diploma or GED required
• Minimum 2 years of experience dealing cards in a casino poker environment, or equivalent combination of education and experience
• Strong leadership and team guidance skills
• Excellent guest service and communication abilities
• Must successfully complete training at CNE Gaming Academy
• Valid driver’s license required
• Ability to obtain and maintain licensing from the appropriate gaming authority
• Capable of lifting up to 10 lbs and working in environments with smoke and loud noise

• Supervise and direct the work of poker dealers
• Provide input on staffing, evaluations, corrective actions, and terminations
• Lead opening and closing procedures of the poker room
• Ensure accurate inventory of poker chips and cards
• Inspect decks and monitor game security
• Enforce safety policies and report hazards to management
• Ensure dealer procedures are followed consistently
• Report irregularities or concerns to the Poker Shift Manager
• Resolve player disputes professionally and efficiently