Player Services Cashier

Grove Cherokee Casino is seeking a Player Services Cashier to play a vital role in providing a positive and enjoyable gaming experience for guests. This position involves handling a variety of financial transactions, promoting the casino's rewards program, and ensuring guest satisfaction.

• High School Diploma or GED.

• One year of cash handling or customer service experience preferred.

• Excellent customer service and communication skills.

• Strong interpersonal and communication skills.

• Ability to perform basic mathematical computations accurately.

• Knowledge of casino games and property amenities.

• Ability to learn and explain gaming promotions.

• Ability to work in a fast-paced and often demanding environment.

• Ability to work independently and as part of a team.

• Ability to stand for extended periods and lift up to 50 pounds.

• Flexibility to work varied shifts, including weekends and holidays.

• Ability to work in a casino environment, which may include exposure to second‑hand smoke and crowd noise.

• Ability to obtain and maintain a license by the appropriate gaming authority.

• Must have and maintain a valid driver's license.

• Process a wide range of cash and non‑cash transactions for guests, including chip issuance and redemption, currency exchanges, and check cashing.

• Promote and explain rewards program benefits, ongoing promotions, and other relevant information to guests.

• Enroll guests in the rewards program and issue membership cards.

• Conduct entry‑level player evaluations and make outbound calls as needed.

• Verify and distribute payments for jackpots and special payouts.

• Maintain accurate records of all transactions.

• Handle guest requests, disputes, and complaints professionally.

• Safeguard company assets and reconcile daily transactions.

• Maintain a clean and organized work area.

• Adhere to all company policies and procedures.