Cage Manager - Hominy

Overview

Responsible for the overall effective and efficient management of the Cage/Player’s Club Department operations at the property level. Highly visible position with the responsibilities of Club Osage, if the property has their Club Osage operation combined with Cage operations. Motivating the team for purpose of meeting, greeting and welcoming guests. Providing excellence in guest service with a positive attitude daily.

Provides leadership to assigned staff, ensuring effective internal and external communications, exercising appropriate judgment and decision-making skills, and ensuring all departmental operations are monitored and conducted efficiently and effectively.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

SUPERVISION RESPONSIBILITIES:

All Property Cage & Club Osage Personnel, positions and titles which may vary by property.

MINIMUM QUALIFICATIONS:

• Must be at least 21 years of age
• Bachelor’s degree in business administration or substantially related area from a four-year college or university preferred.
• Or at least five (5) years of supervisory experience within the casino gaming industry in cage and / or credit operations or in an equivalent area of responsibility where responsibilities include direct management of fifteen or more employees with an emphasis on policy and procedure compliance, cash control and protection of assets and credit operations is required.
• Experience with multiple gaming and non-gaming systems, such as, Konami Synkros, Casino Cash Trac, Info Genesis or other POS systems, V-1, NRT & other kiosk systems, Title 31 / AML / BSA systems, etc. or similar systems strongly preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

GUEST SERVICE:

• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
• Oversees check cashing privileges/credit privileges within authorized levels.
• Oversees and maintains confidentiality of all company data and records.
• Works closely with other internal departments to ensure all gaming guests are addressed.

COMMUNICATION:

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Conducts meetings with direct reports, soliciting input from employees on a routine basis.
• On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.
• Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvements are effectively relayed to management.
• Facilitates the flow of information throughout the department by presiding over scheduled meetings with the members of the departmental team as required.
• Effectively relates ideas for improvements, as well as soliciting employee input, both inside and outside the department.

REGULATORY COMPLIANCE:

• Monitors all relevant activities of the department, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by department personnel.
• Maintains excellent working relationships with other company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the…