Operations Shift Supervisor, NB

We are currently looking for aFull Time Operations Shift Supervisor, NBto join our Northern Neighborhood Operations Unit 8 team located at the Jet Stream Casino working.

Responsibilities:

• * Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• * Completes all training and development requirements and participates in continuing education opportunities
• * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• - Maintains a clean, organized work area and ensures a safe environment
• - Maintains and promotes professionalism
• - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• - Adheres to Chickasaw Nation dress code standards
• * Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• * Ensures employees and resources complete assigned training and development
• * Resolves guest complaints using reflective listening, courtesy, and providing financial resolution as needed to create a winning experience for the customer and facility
• * Compares machine and ticket discrepancies by using the ACSC system as needed
• * Prepares shift reports
• * Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
• - Participates in candidate selection process
• - Assigns tasks and responsibilities of assigned staff
• - Reviews and documents work effectiveness of assigned staff
• - Coaches and corrects assigned staff through performance deficiencies
• - Observes and documents work behaviors of assigned staff
  - Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
• * Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
• * Ensures all audits, reports and other operational communications are accurate and timely
• - Completes a variety of standard and ad hoc reports as required
• - Assists staff with accomplishing goals
• - Ensures staff stays in assigned areas
• - Investigates and resolves discrepancies
• - Resolves minor employee concerns
• - Communicates area performance and operational information to line of support
• - Approves/denies time off requests
• * May direct and support staff in other areas as needed
• * Performs all other duties as assigned

Competencies:

Essential:

• * Able to follow instructions, both written and oral
• * Ensures compliance
• * Able to adhere to all scheduling and attendance requirements
• * Honesty, truthfulness, reliability, accountability
• * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• * Works well within a team
• * Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles
• * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• * Interpersonal skills to motivate, investigate, inspire
• * Writes effective communications with team, departments, guests and management
• * Keeps written records

Skills:

Essential:

• * Count large amounts of cash by hand / with cash counting machines
• * Basic Computer skills
• * Perform minor repairs on gaming machines

Experience:

Essential:

• * 1 year directly related experience

Education:

Essential:

• * High School, GED or Equivalent

Credentials:

Essential:

• * Pass gaming background check
• * CN Core Leadership Level 1
• * Gaming license or permit as required by assigned position

Working Conditions:

Essential:

• * May…