Senior Pharmacy Support & Fulfillment Specialist - CHS Randolph

POSITION SUMMARY

The Senior Medication Support & Fulfillment Specialist is responsible for providing pharmacy services within the context of the mail order pharmacy offering traditional and specialty medication patient support and fulfillment following safe and best practice standards. Functions include but are not limited to, reviewing patient profiles for duplication of therapy, processing prescription orders, resolving insurance and/or billing issues, and the preparing and of prescription orders for final review by the pharmacist that are ultimately dispensed to the patient either via mail, courier, or picked –up at originating pharmacy.

Special attention will be made towards upholding specialty pharmacy standards such as those required by URAC guidelines and Health Plan performance guarantees for related prescription orders. Specialist will be an integral team member in meeting key performance guarantee metrics which may include call response time, dispensing accuracy, timely shipping, and overall patient/client experience. Specialist works under the direct supervision of the pharmacist, and/or the management team to ensure delivery of high-quality patient centered pharmacy services.

Senior Pharmacy Support & Fulfillment Specialist

Mail Order Pharmacy

Full Time

• Patient Medication and Client Support – Responsible for managing and supporting patient medication prescription profile

  • Provide outbound therapy/medication adherence check-ups and process refills to ensure no gaps in refills/treatment.

  • Profile review that entails medication reconciliation, review for duplication of therapy, medication synchronization, etc. under the supervision of the pharmacist.

  • Ensure timely filling, renewal, and refilling of prescriptions to increase medication compliance.

  • Follow applicable Federal and State laws and regulations to ensure patient safety and protect patient privacy. (e.g., HIPPA).

• Patient engagement

  • Encourage patients to keep updated contact and mailing address information to improve pharmacy experience.

  • Work closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications demonstrating genuine compassion and care for patients’ well-being.

  • Leverage available tools, resources, applications, and training available to assist accurately and effectively support patients.

  • Build relationships with patients by providing friendly, courteous and efficient service.

  • Ensure ongoing patient engagement and continued pharmacy utilization which is essential for growth and thus is a key measurement outcome for success.

• Medication fulfillment related competencies for central fill, traditional, and specialty prescriptions.

• Personnel Responsibilities – Responsible for building and maintaining relationships with patient, provider, care teams, and ancillary support necessary to sustain efficient services

  • Maintains own professional and specialized competency, including the following:

  • National Technician certification.

  • Participate in experiences necessary to ensure appropriate skill development and training.

  • Maintain and display appropriate knowledge of developments in the field through continuing education, reviewing pertinent literature and/or by attending professional meetings.

  • Attend and participate in hospital and other management training and development workshops.

• Maintain excellent familiarity with appropriate department policies and procedures, including adhering to the following:

  • Adapt to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc.

  • Maintain all medical information as confidential per established protocols.

  • Maintain work environment in a clean and orderly fashion.

  • Utilize hospital’s behavioral standards as the basis for decision making and to support the department and the mission and goals.

  • Follow established infection control and safety procedures.

• Maintain and support pharmacy relationships to ensure seamless transition of patient care

• Operational Responsibilities – Sharp communication skills at all levels…