Front Desk Agent

Join our team as a Front Desk Agent at Win Star World Casino Resort. We’re looking for an enthusiastic, customer‑focused individual to be the first point of contact for our guests, providing warm welcomes and seamless assistance during check‑ins and check‑outs. If you’re excited to work in a dynamic, fast‑paced environment and enjoy helping people, this could be the perfect role for you!

Front Desk Agent

Thackerville, OK

$16 to $18 per hour

• Create unforgettable experiences: ensure each guest feels welcome and valued from arrival.
• Manage seamless check‑ins and check‑outs with precision and a smile.
• Respond to phone calls, reservations, and inquiries with a positive attitude and helpful approach, providing guests valuable information about the hotel and surrounding area.
• Support revenue management by accurately managing guest preferences and room assignments.
• Tactfully handle guest concerns and provide resolutions that leave a lasting positive impression.
• Collaborate closely with departments to ensure guests receive outstanding service.
• Maintain a welcoming front desk and lobby environment.
• Follow emergency procedures and participate in the hotel’s Safety Committee.
• Work flexible shifts as needed to support business operations.

• Passion for hospitality; previous experience a plus but a positive attitude and willingness to learn required.
• Strong communication skills proven in English (written and spoken).
• Attention to detail and organizational competence.
• Comfortable with computer systems for reservations and reporting.
• Integrity and confidentiality when handling sensitive guest information.
• Ability to multitask while maintaining a calm and friendly demeanor.

• Uniform and grooming: neat, clean, professional appearance.
• Physical demands: able to lift up to 25 pounds and move around workspace comfortably.
• Safety first: trained in PPE and safety procedures.
• Training & certification: CPR and First Aid certification a bonus; we’ll support obtaining necessary certifications.

• Dynamic work environment and dedicated team.
• Growth opportunities and career advancement within the company.
• Employee benefits including health plans and discounts.

• Company:
  Winston Hospitality, Inc.
• Employment type:
  
  Full Time
• Shift: First (Day), Second (Afternoon)
• Job function:
  Management and Manufacturing – Hospitality industry
• Location:
  
  21444 World Way Drive, Thackerville, OK 73459
• Senior Level: Entry level
• Join our team today and bring your hospitality skills to an exciting, fast‑paced environment.

Apply today and take the first step toward a fulfilling career with us.