Lodge Hospitality Associate

Lodge Hospitality Associate# Lodge Hospitality Associate All GLC Properties - Grove, OK 74344## Overview Salary Range $14.00 Hourly Position Type Full Time Job Shift Floater (Multiple shifts)## Description
** Lodge Hospitality Associate
**** Department:
** Lodge
* * Classification:
** Staff
* * Exemption Status:
** Non-exempt
*
* Reports To:

** Refer to Org-Chart
** Pay Grade:** $14.00 per hour
*
* Location:

** All GLC Properties
** Position Summary** — The Lodge Hospitality Associate accommodates GLC Lodge guests by ensuring high-quality customer service. This individual will work primarily in housekeeping, however, will float between Housekeeper, Front Desk and Shuttle Operator roles in accordance with business needs.
** Essential Functions** — An individual in this role must be able to perform the following functions with or without reasonable accommodation.
· Maintains and ensures the cleanliness of guestrooms, Business Center, and outdoor areas.
· Performs quality cleaning of all areas including room, bath area, windows, etc.
· Replaces and appropriately launders soiled linens and towels.
· Removes trash from rooms, outdoor trash containers, and cigarette containers.
· Checks property, equipment, and furniture for inadequacies and reports any findings to management.
· Responds to biohazard situations, cleaning the area thoroughly and in a timely manner.
· Replenishes supplies on housekeeping carts at the end of shift.
· Completes assignments with little or no supervision.
· Delivers Casino patrons safely to and from their vehicles to the Casino entrance as necessary.
· Gives rides to and from the Casino to the Lodge and other hotel establishments in and around Grove.
· Notify Fleet Asset Supervisor and dispatch of any incidents, accidents, or mechanical concerns.
· Passes all training instruction for all vehicles to be operated in this position.
· Develop and maintain a friendly, courteous rapport with guests and staff.
· Keeps all Casino vehicles clean and maintained.
· Work different hours depending on the needs of the Casino
· Greets and assists guests with all attention to provide a unique guest experience.
· Maintains guest reservations in the Lodge computer system.
· Handles payment of rooms, issues room keys, and gives clear and detailed instructions on our amenities.
· Operates the multi-line phone system, transmitting/receiving messages for guests.
· Keeps records of occupied rooms and guest accounts.
· Completes all required paperwork and forms in a precise, efficient, and timely manner.
· Maintains a professional appearance at all times.
· Contributes to the recommendation of Grand Lake Casino entities with friendly and accurate service.
· Communicates with housekeeping team when rooms are available for cleaning.
· Maintains and cleans lobby area and employee rest room on a regular basis.
· Completes assignments with little or no supervision.
** Qualifications*
* · High school diploma or G.E.D and housekeeping experience required.
· Customer service and driving experience preferred.
** Knowledge, Skills, and Abilities*
* · Ability to establish and maintain relationships with fellow team members, management, and guests.
· Knowledge of basic cleaning methods and techniques.
· Ability to work with little supervision and complete tasks in a timely manner.
· Ability to operate different types of vehicles such as van, SUV, small passenger bus and golf cart.
· Ability to answer questions guests may have about all promotions, events and membership benefits.
· Knowledge of all pertinent information regarding the Casino floor.
· Ability to drive in a safe manner and maintain a clean driving record.
· Skilled in problem solving and critical thinking.
· Skilled in the use of Microsoft Suite and Adobe.
· Ability to communicate…