Human Resources Manager

Job Summary

Reporting to the Director of Human Resources, the HR Manager will provide strong and effective leadership, direction, and professional expertise for property.

• Five years’ experience in recruiting and selection including experience in conducting job fairs, mass hires, and opening large facilities required.
• Knowledge of computerized applicant tracking systems, federal and state regulations regarding employment hiring and selection, and the ability to protect the confidentiality of applicant records. Experience in hospitality, retail, entertainment or other consumer‑driven service business is required.
• Experience in conducting training needs analysis and evaluating training programs, which includes the cost/benefit of training.
• Ability to supervise a staff of trainers, negotiate vendor contracts, consult with all levels of the organization, and act as a role model of an effective trainer.
• Must be able to coordinate multiple priorities simultaneously and set and meet deadlines.
• An undergraduate degree is preferred for this position.
• Must have experience developing strategies to support, develop and engage a diverse workforce.
• Must be a hands‑on professional with strong creative and conceptual skills, a proven track record working with and coaching department leadership and exhibit a strong sense of urgency in exceeding company goals and objectives.
• Experience providing exceptional customer service internally and externally.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• 7 – 10 years of increasingly responsible human resources experience, 5 years employee relation experience.

• Manages the recruiting process including reviewing applications, screening and testing applicants, conducting interviews, and responding to applicant inquiries. Manage job fairs and mass hiring events.
• Manages the JOB process for the casino.
• Maintains temporary staff consisting of both on‑call employees and contracts with temporary staff vendors.
• Conducts staffing needs analysis and develops staffing plans, writes and maintains updated job descriptions.
• Develop sources of applicants and coordinate these activities with the Director of Human Resources.
• Making or recommending wage increases.
• Make or recommend promotions.
• Maintains relationship with Tribal Gaming Commission.
• Produces staffing reports (e.g. applicant flow, recruiting activity, and hiring activity).
• Adheres to regulatory, departmental, and company policies in an ethical manner.
• Spends the time necessary in interviewing, training, and selecting employees.
• Conduct Performance Reviews.
• Contribute to the short‑ and long‑term strategies of the organization by assisting with the development of a yearly Human Resources plan to target rewards, recognition, wellness, education, and service.
• Utilize employee and supervisor feedback surveys to strategically modify engagement planning to target high‑impact areas.
• Establish credibility with management and employees to be an effective listener and problem solver of people’s issues.
• Responsible, with the assistance of others, for the property employee activities and parties.
• Analyzes the training needs of the casino and develops and implements a training plan and budget to meet the identified needs.
• Designs and develops training materials and programs for all departments.
• Schedules, coordinates and makes arrangements for Casino Operations management to assist them with specific job skills training during mass hiring situations and ongoing hiring after opening.
• Develops and conducts train‑the‑trainer sessions for managers in order to teach them how to train, teach and coach employees when first hired and ongoing.
• Manages a staff of trainers who provide training such as PPE, Interaction Management, and Disability Etiquette, and who can provide team‑building activities.
• Maintains records and ongoing analysis of training (e.g. skills inventory, ROI of training programs).

• Cultivate Innovation:
  Creating new and better ways for the organization to be successful.
• Instills Trust:
  Gaining the confidence and…