Technical Support & Training Specialist

Job Title

Technical Support & Training Specialist – Truck Equipment

We’re looking for someone who knows trucks and equipment inside and out to help our customers and team members solve problems and learn how to use our products the right way. This position blends technical support with hands‑on training. You’ll troubleshoot equipment issues, demonstrate operation and maintenance, and ensure our products are used safely and effectively.

• Answer calls and questions from customers, dealers, and internal teams about truck equipment.
• Troubleshoot problems with hydraulics, electrical systems, and mechanical parts.
• Visit customer or dealer sites to provide hands‑on help as needed.
• Lead training sessions (in‑person and virtual) to teach installation, operation, and maintenance of our equipment.
• Create simple step‑by‑step guides, checklists, and manuals to make technical information easy to understand.
• Support new product launches by training customers and teams.
• Collaborate with engineering and quality teams to report recurring issues and recommend improvements.
• Travel to customer locations, trade shows, and field demos as required (30‑40% of time).

• Experience working on trucks, heavy equipment, or hydraulics.
• Strong mechanical and electrical troubleshooting skills.
li>Excellent communicator who can explain technical concepts clearly.
• Comfortable speaking to groups and delivering training sessions.
• Ability to create simple guides, presentations, or instructional videos.
• Willingness to travel 30‑40% of the time.
• CDL license (or ability to obtain one) is a plus.

• Hands‑on and practical problem solver.
• Patient teacher who enjoys helping others.
• Customer‑focused and dependable.
• Flexible and willing to roll up your sleeves.

Reports to the Director of Technical Support & Training.

The Technical Support & Training Specialist is the primary resource for providing technical assistance, troubleshooting, and training related to our truck equipment product lines. This role ensures customers, dealers, and internal teams receive clear guidance on installation, operation, and service of equipment, while developing and delivering training programs to support safe, efficient use in the field.

• Provide technical support to customers, dealers, and internal teams via phone, email, and in person.
• Diagnose and resolve equipment issues, including mechanical, hydraulic, and electrical systems.
• Develop, update, and deliver training programs (classroom, hands‑on, and virtual) for technicians, customers, and sales staff.
• Create and maintain technical documentation, manuals, troubleshooting guides, and training materials.
• Support field service activities, including product launches, warranty issues, and equipment demonstrations.
• Collaborate with Engineering, Product Management, and Quality teams to communicate recurring issues and recommend improvements.
• Track and report common technical challenges and training needs.
• Ensure compliance with safety standards and company policies during all training and support activities.

• Associate or Bachelor’s degree in Engineering Technology, Automotive/Truck Equipment, or related field (or equivalent experience).
• 3+ years of experience in technical support, field service, or equipment training—preferably with truck bodies, cranes, hydraulics, or related equipment.
• Strong mechanical and electrical troubleshooting skills.
• Excellent communication and presentation abilities.
• Proficiency in creating training materials (PowerPoint, manuals, videos).
• Ability to travel up to 30‑40% to customer and dealer sites.
• CDL license (or ability to obtain) preferred.

• Customer‑focused mindset with strong problem‑solving ability.
• Hands‑on technical expertise in truck‑mounted equipment.
• Comfortable delivering training to both small and large groups.
• Organized, detail‑oriented, and adaptable to a fast‑paced environment.
• Strong interpersonal skills to build trust with customers and internal teams.

Mid‑Senior level

Full‑time

Information Technology

Motor Vehicle Manufacturing