Technical Support Specialist

Duties and Responsibilities

45% – Recommends, schedules, and performs repairs and maintenance to ensure desktop integrity for clients on campus within established standards and guidelines. This includes, but is not limited to, computer hardware, computer software, peripherals, and other devices.

20% – Enters all support issues in the department ticketing program with all steps completed and conversations documented by following client communication and procedures as documented in the tech support standards document.

20% – Works with peers and other ITS staff to provide prompt troubleshooting and proactive planning to ensure continuity and security of the campus network. This includes following designated standards for setup and ongoing service to end‑users.

10% – Increases knowledge base by reading, training, or other methods to keep up‑to‑date technically and apply new knowledge to job.

5% – Acts as backup administrator for various campus applications as well as other duties as assigned.

• High school diploma or equivalent
• Two years advising and assisting computer users in distributed computing environments

• Bachelor's degree in computer science or related technical field or Industry Certifications

Your employment with Pittsburg State University is contingent on a satisfactory criminal background check and sex offender check.

Job Type: Unclassified

Appointment Duration: 12 months

Work Schedule: Full Time, Monday – Friday, 8:00 AM – 4:30 PM

• Resume
• Cover Letter
• Names and Contact Details for three (3) Professional References

* Consolidate into two documents to upload.

First consideration date:
12/4/2025

Search Committee Chair: David Nance, dnance

Visa Sponsorship is not available for this position.

PSU will only accept applications submitted through this process.

Pittsburg State University is an Equal Opportunity and Affermative Action Employer. We are committed to creating an inclusive environment for all employees.